Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pityaporn "Pookie" Harlan

Northport

Summary

Dynamic and results-driven professional with extensive experience in the restaurant industry, notably as General Manager at Kolet Restaurant. Proven track record in team management and exceptional customer service, enhancing guest engagement and operational efficiency. Skilled in cash handling and maintaining cleanliness standards, consistently delivering high-quality dining experiences.

Overview

9
9
years of professional experience

Work History

Server Supervisor

The Chefs
01.2023 - 05.2025
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored new staff in service protocols and best practices.
  • Coordinated shift schedules to optimize staffing levels during peak hours.
  • Implemented quality control measures to uphold food safety standards.

Server

Thai Basil
03.2021 - 12.2023
  • Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Collaborated with kitchen staff to deliver orders accurately and promptly during peak hours.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Assisted in training new team members on menu items, service protocols, and operational procedures.
  • Recommended menu items and upsold specials, boosting overall sales while enhancing guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

General Manager

Kolet Restaurant
03.2016 - 09.2020
  • Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
  • Developed and implemented training programs for staff, enhancing team performance and service efficiency.
  • Managed inventory control processes, optimizing stock levels to reduce waste and improve cost management.
  • Coordinated employee schedules, balancing staffing needs with budgetary constraints and peak service times.

Education

Bachelor of Arts - Business

Kasem Bundit University
Bangkok, Thailand
06-1996

Skills

  • Team management
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • Safe food handling

Languages

English
Limited Working
Thai
Native or Bilingual

Timeline

Server Supervisor

The Chefs
01.2023 - 05.2025

Server

Thai Basil
03.2021 - 12.2023

General Manager

Kolet Restaurant
03.2016 - 09.2020

Bachelor of Arts - Business

Kasem Bundit University

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