Piwainashe Gandidzanwa
Washington
Summary
Diligent Manager with extensive experience managing food and beverage operations. Proven track record in overseeing high-volume establishments and enhancing customer satisfaction. Demonstrated expertise in team leadership and inventory management. Known for fostering collaborative environments and consistently achieving high standards. Recognized ability to adapt to dynamic needs and drive team success through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Food and Beverage Manager
Remington Hospitality
08.2024 - Current
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Resolved customer complaints involving food or beverage quality and service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Food and beverage associate
L'Adente
11.2023 - 08.2024
- Created and enforced food and beverage safety policies to ensure compliance with industry standards
- Develop strategies to minimize food and beverage waste and implement recycling and sustainability initiatives
- Work effectively with the POS system reporting any issues to top management
- Ensure security of stocks in the restaurant by observing control and inventory procedures
- Work effectively with Excel and data analysis
Food and beverage Manager
Sharon Heights Golf and country club
06.2022 - 06.2023
- Ensured all food and beverage orders were accurate and served promptly, resulting in a 15% increase in customer satisfaction
- Developed and maintained detailed records of food inventories and orders, resulting in a reduction in food waste
- Adhering to the general SOPS, understanding all menu items, preparing of buffets, Event management and banquet event orders (BEO) creation, serving plates according to SOP, serve hot and cold beverage
- Determine whether the cuisine was enjoyed by the guest, Watch beverages and restock as necessary, use the installed POS systems to issue and settle bills
- As a manager, I made sure servers open and serve wine according to SOP, stock taking, posting bills to the system, and cashing up
Manager in training
My Pond Hotel
06.2019 - 05.2022
- Developed training materials and conducted training sessions for customer service representatives, resulting in a reduction in customer support calls in the hotel
- Otimizing occupancy rates through data-driven forecasting, analyzing customer feedback to enhance service quality, and utilizing data insights for strategic decision-making in areas like pricing and marketing
- Proficient in leveraging data analytics for resource allocation, implementing data-driven marketing strategies, utilizing management science to streamline operational processes, and employing analytical tools for budget optimization and financial analysis in the hotel industry
Education
MBA - Business
University of North America
Fairfax, VA12-2025
Bachelor of Science - international business and Hospitality Management
Stenden South Africa
05.2023
Skills
- Training and onboarding
- Employee performance evaluations
- Property Management
- Revenue Management
- Event Management
- Teamwork
- Microsoft Windows
- Registration
- Sales
- Reservations
- Closing (Sales)
- Time Management
- Management Systems
- ServeSafe manager
- Profitability optimization
- Excellent communication
- Organizational skills
- Problem-solving abilities
- Attention to detail
- Database interface and query software
- Labor and overhead cost estimation
Timeline
Food and Beverage Manager
Remington Hospitality
08.2024 - Current
Food and beverage associate
L'Adente
11.2023 - 08.2024
Food and beverage Manager
Sharon Heights Golf and country club
06.2022 - 06.2023
Manager in training
My Pond Hotel
06.2019 - 05.2022
MBA - Business
University of North America
Bachelor of Science - international business and Hospitality Management
Stenden South Africa
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