Piyush Kumar
Kent,WA
Summary
Patient Access Representative with expertise in administrative functions supporting patient care, demonstrating strong problem-solving skills and diplomacy. Proven track record in maintaining accurate medical records with exceptional attention to detail. Experienced in patient advocacy, crisis intervention, and care coordination, ensuring effective healthcare service delivery. Committed to enhancing patient experiences through excellent communication and time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Finalizer
Gate Gourmet
07.2024 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Lead Patient Service Representative
Health Point
11.2023 - Current
- Provided customer service to patients and families in a professional manner.
- Processed referrals for specialty care services when necessary.
- Collaborated with billing office staff to ensure accuracy of charges for services rendered.
- Participated in departmental meetings to discuss workflow processes and identify areas needing improvement.
- Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
- Assisted with training new staff members on policies and procedures related to patient services.
- Developed and maintained positive relationships with physicians, nurses, vendors and other members of the healthcare team.
- Scheduled laboratory tests, imaging studies and other diagnostic tests as ordered by physician or nurse practitioner.
- Managed front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls appropriately.
- Conducted pre-registration activities such as obtaining demographic information from patients prior to scheduled visits.
Customer Service Representative
Walmart
05.2022 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Crew Trainer
McDonald's
05.2021 - 06.2022
- Ensured that all safety protocols were followed during training sessions.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Organized team building activities to foster a positive work environment among crew members.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Trained and mentored 10 new personnel hired to fulfill various roles.
Education
Associate of Science - Radiologist
Tacoma Community College
Tacoma, WA06.2027
Associate of Arts - Business Administration
Highline College
DesMoines, WA07.2023
High School Diploma - undefined
Federal Way High School
Federal Way, WA06.2023
Skills
- Appointment confirmation
- Patient greeting
- Routing lab results
- Insurance verifying
- System updates
- Recording histories
- Patient intake
- Medical insurance
- Office administration
- HIPAA compliance
- Patient education
- Telehealth support
- Financial needs determination
- Customer service
- Emergency and non-emergency response
- Medical office administration
- Records management
- HIPAA guidelines
- Proficient in [NextGen]
- Proficient in [Epic]
- Proficient in [Word, Access, Excel, Word, Quicken and Power Point]
- Problem solving
- Good Telephone Etiquette
- Task prioritization
- Relationship building
- Public speaking
- Decision-making
- Team building
- Leadership
Certification
- Certified Phlebotomy Technician
- Number - N25100504
- Issue Date - 2025-03-07
- Renewal Expiration Date - 2027-03-07
Languages
English Native/ Bilingual
Hindi Native/ Bilingual
Punjabi Native/ Bilingual
Urdu Native/ Bilingual
Fiji Native/ Bilingual
Timeline
Flight Finalizer
Gate Gourmet
07.2024 - Current
Lead Patient Service Representative
Health Point
11.2023 - Current
Customer Service Representative
Walmart
05.2022 - 01.2024
Crew Trainer
McDonald's
05.2021 - 06.2022
Associate of Arts - Business Administration
Highline College
High School Diploma - undefined
Federal Way High School
Associate of Science - Radiologist
Tacoma Community College
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