PIYUSH MISRA

• Leading an IT Program with 46 personnel, involving multiple IT applications developed on different platforms such as RPA Automation Anywhere, MS Power Apps, Power Automate, Power BI, Google Dialogue flow, Amelia - Conversational AI, Pega
• Successfully delivered: 300+ RPA BOTs, 7 projects on Pega, 13 projects on Power apps and 84 chat bots in Cognitive area
• Overseeing multiple teams consisting of project managers, technical leads, solution architects, test lead, developers, and business analysts, to ensure seamless coordination and synchronization among them, ensuring successful project deliveries
• Collaborate with cross-functional teams to ensure all KPIs are met with 100% delivery
• Developing and managing project plans, budgets, deliverable timelines, and resource allocations. Monitor project progress and identify and mitigate risks to ensure successful delivery of the program
• Manage stakeholder relationships and communicate project status, issues, and risks to senior leadership and project sponsors.
• Foster a culture of collaboration and innovation, building and motivating high-performing teams to deliver exceptional results.
• Manage vendor relationships and contracts, ensuring compliance with company policies and standard. Other responsibilities include:
• Managing client expectations, Owning delivery responsibilities, Resource management
• Providing technical expertise, leading team through technical/functional and operations challenges
• Driving IT Strategy, Account Planning, and Business Planning
• Reviewing P&L Statement, showcasing financial knowledge
• Preparing quarterly and weekly reports
• Managing revenue and costs for the account, including present and future needs
• Utilizing analytical skills to comprehend data and find cost-cutting measures without impacting business
• Conducting operations reviews with accounts and governance council reviews with TCS Senior Management
• Managing operations and delivery excellence, including team management
• Building relationships with clients and stakeholders
• Managing opportunity pipeline and contract management

• Simultaneously executed and completed 7 migration projects from legacy iBPS to Pega cloud platform
  • Worked with stakeholders from Greater Asia, EMEA, North America and Latin America region, managed delivery expectation of 7 business teams catering to 3500+ business users need
  • Used tools like Agile Studio, JIRA, and Clarity for project management and tracking. Work with business analysts to plan projects, manage unit testing duties, and serve as a bridge between customers, corporate employees, IT, and business units.
  • Project planning, which entails keeping track of project plans that specify the objectives, deliverables, deadlines, budget, resource needs, and risk management techniques.
  • Team management: Organizing and directing cross-functional project teams made up of developers, testers, analysts, and other experts, while also ensuring that deadlines are met and quality standards are upheld.
  • Communication: Ensuring that team members, clients, and stakeholders are constantly updated on project status, problems, and changes by facilitating communication between them.
  • Risk management: determining potential risks to project success, creating strategies for risk mitigation, and keeping track of risks over the course of the project lifetime.
  • Budget management: ensuring that projects are completed within the budget allotted, keeping track of project costs, and making appropriate revisions.
  • Implement Quality Assurance methods for ensuring that project deliverables adhere to defined criteria for quality.
  • Maintaining project paperwork, such as project plans, status reports, and other documentation pertinent to the project.
  • Change management: Managing modifications to the project's scope, schedule, or budget while making sure that all stakeholders are aware of and supportive of any alterations.
  • Stakeholder management, which includes cultivating and preserving good relationships with project participants, such as clients, sponsors, and other significant stakeholders.
  • Ensuring that all project deliverables are completed, conducting post-project reviews, and preparing project closure reports
  • Handling issues and escalations from Business teams
  • Manage resource movements, attrition, on-boarding, off-boarding, Team leave, compliance, and management & communication

• Technical Lead for EDI and integration projects responsible for ~1 million / month transactions between providers, hospitals, diagnostic labs, banks, collection agencies
• Established platform integrations using Perl, Shell, Windows Batch scripts, EDI Map developments, Trade agreement setups, modifications, testing and implementation of envelopes, maps, and business process.
• Worked on integration designs to ensure seamless data transmission between two remote native systems, example ERP to Data lake or from Track wise to Pega
• Responsible for managing day-to-day activities of the team, including assigning tasks, providing guidance and support, and ensuring that team members are working together effectively, ensuring increased productivity
• Worked with Project manager to oversee one or more projects, including creating work breakdown structure plans, tracking progress, and ensuring that milestones are met on time
• Providing guidance and support to team members on technical/functional/operations issues.
• Communicating the technical design/solutions to the stakeholders/team and to non-technical stakeholders
• Identifying areas for improvement in the team's processes and working with team members to implement changes that increase efficiency and productivity (process improvements)
• Technically evaluating and onboarding new joiners, ensuring backup by proper training/ KT to new hire
• Ensuring that the team is working together effectively to meet project goals, enabled a culture of collaboration, learning, and continuous improvement.
• Wrote and updated detailed technical documentations for software applications
• Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.

• Successfully implemented 317 electronic data interchange business workflows
• Conducted requirement gathering with business stakeholders performed analysis and mapping requirements
• Worked on product backlog, created sprint user stories, defining definition of done/ definition of acceptance from scrum team & product owner
• Identified problems, inefficiencies, and opportunities for improvement in existing business processes
• Documented business requirements and functional specifications breaking requirements for developers to understand
• Work with project teams to ensure project deliverables are completed on time and within budget
• Facilitated communication and collaboration between stakeholders, including business users, developers, and project managers
• Conducted user acceptance testing (UAT) and ensure that solutions meet business requirements
• Developed and delivered training and support materials for end-users
• Identified and recommended solutions for business problems based on data analysis and research
• Performed gap analysis to identify areas of improvement

• Worked on the migration of enterprise content management tool IBM FileNet image services environment for the three regions (AP/EU/AM) to the new FileNet P8 environment along and Migrating EDI platform from HPUX to Linux
• Writing custom shell scripts to trigger data transmission and ingestion in to DB
• Creating Perl and Windows batch scripts as per the user file transfer and processing requirements
• Preparing the migration plan and risk mitigation plan
• FileNet annotation extraction from IS, FileNet annotation upload to P8
• Test case/data preparation, execution, and verification of the test results.

• Wrote Cobol code on IBM DB2, CICS, JCL
• Established FICO Scores calculation of more than 200 million customers for the client's business need
• Batch job maintenance and increased performance
• JCL Jobs scheduling and maintenance
• Developed and executed complex system test plans to support quality
• Application development and deployment on host machines (Store registers/kioks)
• Administrating security on various remote servers, Server maintenance and support
• Manage known error database, debug new issues and provide resolution as per standard working procedures
• Managing active directory user SSO accounts
• Rebuilding of workstations, retail registers & kiosk systems through WDS
• Configuring and Managing Mobile devices like RF Guns and Price Checkers
• Supporting Symbol wireless switch WS2000 and the Access points AP 4131 and AP 300
• Handling issues related to T1 Outage, Telephone System troubleshooting including PBX, Auto Attendant, and Paging
• Handling port violations on CISCO 2524, 2525, 2400 and 1800 Routers, troubleshooting access-related issues on CISCO Catalyst 2924 and 2900 Switches, and patch panels to bring off-network devices on the network
• Troubleshot business logic and performance issues in existing mainframe applications