Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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PIYUSH PATRA

GURGAON,NEW DELHI

Summary

Competent Security & Guest Relation Officer with 10+ years of experience in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback. Remains alert at all times and maintains excellent coverage of densely populated events. Quick and agile with strong critical thinking capabilities. Keeps calm in stressful situations and when communicating with difficult individuals.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Security Officer - Guest Relations

Carnival Cruise Lines
MIAMI, UNITED STATES
08.2016 - Current
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Greeted guests upon arrival and offered assistance.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Maintained consistent positive customer feedback.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Monitored more than 4000 guests and 2000 crew by regularly circulating premises and monitoring surveillance feeds on single voyage.
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Permitted entry with escort for approved persons into secure locations.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Detailed security-related incidents into reports for dissemination to cso/ staff captains.
  • Monitored employee activities, confirming compliance with security regulations.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Conducted patrols of key areas to spot and control security concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Administered CPR to resuscitate individuals while waiting for emergency medical responders to arrive.

Airport Operations Officer

Indigo Airlines
Bhubaneswar, India
02.2012 - 03.2016
  • Monitored and evaluated diversified airport operations.
  • Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Analyzed and evaluated operational and procedural practices.
  • Maintained written log of significant events and actions during shift.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Attended daily briefings with supervisors to discuss issues in regards to customer service and daily airport operations.

Education

BHM - Hospitality Administration And Management

Bangalore University
Bangalore
06.2011

Skills

  • Verbal and Written Communication
  • Intrusion Detection
  • Incident Reporting
  • Emergency Response
  • Detailed Activity/ Summary reports
  • Customer Service
  • Team Player
  • CCTV Monitoring
  • Attentive and Observant
  • Professional Demeanor
  • Honest and Ethical
  • Cooperative Attitude
  • Task Prioritization
  • Team building

Certification

  • Licensed X-Ray Baggage Screener from BCAS( Bureau of Civil Aviation, Govt. of India)

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Spanish
Beginner (A1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Security Officer - Guest Relations

Carnival Cruise Lines
08.2016 - Current

Airport Operations Officer

Indigo Airlines
02.2012 - 03.2016

BHM - Hospitality Administration And Management

Bangalore University

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PIYUSH PATRA