PJ Jairam
Moundridge,KS
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Rodeway Inn And Suites
11.2018 - 07.2025
- Managed daily hotel operations, ensuring compliance with policies and procedures
- Monitoring the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage administration and compliance with established labor regulations.
- Introduced a staff incentive program, leading to a 25% decrease in staff turnover rates.
- Develop new programs which result in an increased level of guest satisfaction and operational excellence. Currently operating as a Ring of Honor recipient for 2025 and for previous years 2022 and 2019. This award is given for Best Overall Customer Service only given to Top 5 Percent of Hotels nationwide.
- Prepare and implement the hotel’s annual Sales and Marketing Plan, make sales calls to key accounts and potential clients, and capitalize on all revenue opportunities.
- Aggressively pursue revenue goals and effectively utilize yield management and revenue maximization tools.
Assistant General Manager
Candlewood Suites
10.2015 - 11.2018
- Acted as manager on duty, resolving guest issues with effective communication and problem-solving.
- Reported daily operational challenges and solutions to the ownership group, ensuring transparency.
- Assumed full managerial responsibilities during management vacancy, overseeing all departments with the assistance of the ownership group.
- Collaborated with the ownership group in recruiting, training, and mentoring new staff members.
- Decreased customer complaint rates by 40% by establishing a proactive problem-solving approach within the team.
- Conducted regular property and room inspections to maintain high standards of cleanliness and service.
- Increased revenue through targeted sales strategies and exceptional customer service.
Education
Bachelor's - Biology and Chemistry
Purdue University
West Lafayette, IN05.2014
Certification
- Revenue Management Training Certificate offered by Choice Hotels. January 2021
- HOST General Manager Training by Choice Hotels November 2018 to July 2019
- Subway Franchisee Certificate January 2017 to April 2018
- ServSafe Food Handler Certification December 2016
Timeline
General Manager
Rodeway Inn And Suites
11.2018 - 07.2025
Assistant General Manager
Candlewood Suites
10.2015 - 11.2018
Bachelor's - Biology and Chemistry
Purdue University
Skills
- Property Management Systems: Opera, Choice Advantage and HotelKey.
- Hospitality Management: Front Office Operations, Guest Services, Budgeting, Scheduling, Staff Management, Revenue Growth, Recruiting and Human Resources
- Software & Tools: Microsoft Office Suite (Advanced), Google Workspace (Intermediate), Asana, Trello
- Languages: English (Native), Spanish (Conversational)
Other
- Awards & Recognition: Ring of Honor Award Winner (2025, 2023 and 2019), Platinum Award Winner (2024)
- Leadership & Volunteering: AAHOA Hospitality Industry Professionals - Board Member, Habitat for Humanity - Disaster Management