PJ Neel

• Built and maintained long-term relationships with clients, ensuring a high level of satisfaction throughout the mortgage loan process.

• Serve as the primary point of contact between clients, loan officers, underwriters, and other internal departments to ensure seamless communication and workflow.

• Educated clients on mortgage products, loan terms, and qualification requirements, helping them make informed financial decisions.

• Provided technical support to clients by troubleshooting software, network connectivity, and system access issues, ensuring timely and effective resolutions.
• Handled account registration, user authentication, and database management tasks, maintaining accuracy and security of customer data.
• Delivered billing assistance and resolved payment-related inquiries, contributing to improved customer satisfaction.

• Developed and executed effective talent acquisition strategies to attract top-tier candidates through job boards, social media, referrals, and networking events.
• Collaborated with hiring managers to understand position requirements and ensure alignment between candidate profiles and business needs.
• Assisted with onboarding logistics, including background checks, reference checks, and new hire paperwork.