Philip Tercero
Amarillo,TX
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
Work History
Outside Operations Supervisor
Amarillo Country Club
10.2022 - Current
- Managed scheduling of staff, ensuring optimal coverage during peak hours while minimizing overtime expenses.
- Collaborated with other supervisors to develop best practices for optimal staff productivity across all shifts.
- Addressed personnel issues promptly in accordance with company guidelines while maintaining confidentiality when appropriate.
- Maximized equipment utilization by optimizing maintenance schedules and minimizing downtime.
- Monitored inventory levels, conducting regular audits to maintain accuracy and prevent stockouts or overstock situations.
- Led by example in demonstrating professionalism, integrity, and commitment to excellence in all aspects of the outside operations supervisor role.
- Mentored new hires, fostering a positive team culture that encouraged growth and professional development.
- Managed 1,500 bikes in and out on a monthly basis
Warehouse Operations Manager
Bicyclebluebook.com
03.2016 - 10.2023
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
- Introduced new technology into the warehouse operations, streamlining processes and improving overall workflow efficiency.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Oversaw purchasing activities, negotiating favorable contracts with suppliers to reduce costs while maintaining product quality.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
Head Bicycle Technician and Salesperson
Sunshine Bicycle
10.2013 - 03.2016
- Built lasting relationships with customers through consistent follow-ups and proactive communication about their bicycle''s maintenance needs.
- Conducted thorough diagnostics tests to accurately identify issues before performing repairs or replacements.
- Ensured customer satisfaction by rectifying any issues or concerns promptly, maintaining a positive reputation for the business.
- Contributed to sales growth by recommending appropriate products and services based on customer requirements.
- Maintained clean and organized workstations, contributing to an efficient workshop environment for both staff members and clients.
Head Bicycle Technician and Sales Associate
Concept Cyclery
11.2012 - 09.2013
- Ensured customer satisfaction by rectifying any issues or concerns promptly, maintaining a positive reputation for the business.
- Expanded technical skills by attending workshops, training sessions, and staying current on industry trends.
- Participated in community outreach events as a company representative, promoting cycling safety and awareness programs.
- Delivered exceptional customer service by listening to client needs and offering tailored solutions for their bicycles.
- Streamlined repair processes, implementing a system for tracking work orders and service requests.
Bicycle Technician
Sunshine Bicycles
04.2011 - 10.2012
- Expanded technical skills by attending workshops, training sessions, and staying current on industry trends.
- Conducted thorough diagnostics tests to accurately identify issues before performing repairs or replacements.
- Collaborated with sales team to ensure seamless transitions between initial consultations and repair/maintenance appointments for customers.
- Contributed to sales growth by recommending appropriate products and services based on customer requirements.
- Enhanced team collaboration by sharing knowledge, tips, and best practices with fellow technicians.
- Consistently met deadlines for repair jobs, ensuring minimal downtime for clients'' bicycles.
Education
High School Diploma -
Ann Sobrato High School
Morgan Hill, CA08.2013
Skills
- Technical knowledge
- Delegation Ability
- Warehouse Operations
- Customer Relations
- Problem-Solving
- Team Leadership
- Customer Service
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Staff Training
- Management
Timeline
Outside Operations Supervisor
Amarillo Country Club
10.2022 - Current
Warehouse Operations Manager
Bicyclebluebook.com
03.2016 - 10.2023
Head Bicycle Technician and Salesperson
Sunshine Bicycle
10.2013 - 03.2016
Head Bicycle Technician and Sales Associate
Concept Cyclery
11.2012 - 09.2013
Bicycle Technician
Sunshine Bicycles
04.2011 - 10.2012
High School Diploma -
Ann Sobrato High School
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