Summary
Overview
Work History
Education
Skills
Timeline
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PJ Terry

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Walgreens
05.2016 - 11.2021
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and backed up other customer service managers.

Trainee on Assignment at Various Locations

AARP Foundation SCSEP
04.2013 - 05.2016
  • Spokane Community College: Receptionist
  • Worksource Spokane: Resource Room Assistant/Front Desk
  • Sinto Senior Center: Receptionist
  • West Central Community Center: Supervised and Assisted Developmentally Disabled
  • Northwest Christian Thrift Center: Team Member
  • Salvation Army Thrift Store: Cashier/ Team Member/ Pricing
  • Coalition of Responsible Disabled: Executive Assistant

Registered Nurse

Interim HealthCare
06.2005 - 01.2012
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Educated family members and caregivers on patient care instructions.

Education

Bachelor of Science - Nursing

Intercollegiate Center For Nursing Education
Spokane, WA

Skills

  • Clerical Support
  • Customer Support
  • Team Collaboration
  • Time Management
  • Positive Attitude
  • MS Office
  • Stock Management
  • Money Handling Abilities
  • Data Entry

Timeline

Customer Service Associate

Walgreens
05.2016 - 11.2021

Trainee on Assignment at Various Locations

AARP Foundation SCSEP
04.2013 - 05.2016

Registered Nurse

Interim HealthCare
06.2005 - 01.2012

Bachelor of Science - Nursing

Intercollegiate Center For Nursing Education

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PJ Terry