Hi, I’m
Pamela J Dourm
Akron,OH
Summary
Engineering professional with robust background in leading complex projects, optimizing systems, and ensuring operational excellence. Adept at driving innovation, enhancing efficiencies, and fostering collaborative team environments. Strong expertise in project management, system design, and strategic planning. Known for adaptability and delivering impactful results in dynamic settings.
Overview
30
years of professional experience
Work History
Winston Broadcasting Network, Inc.
Chief Engineer
01.2010 - Current
Job overview
- Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
- Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
Established procedures for corrective and preventive maintenance. - Oversaw facility inspections to identify areas of concern or opportunities for improvement in infrastructure management.
- Performed root cause analyses to diagnose system failures accurately while minimizing downtime during troubleshooting efforts.
- Optimized system performance by implementing innovative engineering solutions and continuous improvement initiatives.
- Managed budgets for engineering projects, making strategic decisions to optimize resources while maintaining quality standards.
- Worked closely with vendors and internal sourcing to establish relationships, fostering new opportunities, solutions and cost savings.
- Led multiple large-scale infrastructure upgrades insuring minimal downtime, and compliance with federal government regulations and filing, assuring maximum cost reimbursement.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Optimized scheduling to ensure full coverage during peak hours without over-staffing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established effective communication channels among team members, fostering collaboration and information sharing.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Mentored junior engineers and staff members in their career development, sharing knowledge from years of experience in the field, providing guidance on best practices and technical expertise for professional growth.
Winston Broadcasting Network, Inc.
Director of Information Technology
01.2010 - Current
Job overview
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
- Evaluated emerging technology trends for potential applicability within the organization.
- Championed digital transformation initiatives across the organization by promoting the adoption of new technologies that enhanced operational efficiency.
- Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
- Conducted employee training programs on new technologies, promoting a culture of continuous learning within the organization.
- Developed comprehensive documentation for IT policies and procedures, ensuring consistency across the organization.
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
Winston Broadcasting Network, Inc.
Information Technology Assistant
10.2003 - 01.2010
Job overview
- Setup, maintained and repaired computers.
- Installed and maintained various business and specialized software.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Reduced time spent on troubleshooting network issues by designing and deploying effective solutions.
- Assisted with the maintaining of the company website, including graphic creation.
USPS Akron Remote Encoding Center
Data Conversion Operator
06.2002 - 07.2004
Job overview
- Entered delivery address information to aide in the process of mail delivery
Wheel Chariots
Secretary/Driver
07.1999 - 01.2002
Job overview
- Maintained electronic filing systems and categorized client and trip databases.
- Designed business cards, brochures, and flyers.
- Transported patients to and from medical appointments.
Davey Tree
Payroll/Billing Clerk
09.1997 - 01.1998
Job overview
- Executed billing tasks for eight territories and recorded information in company databases.
- Entered payroll data for employees based on completed job sheets.
- Verified accuracy of billing and payroll data and corrected discrepancies.
Sheerer, Pitts and Zerebniak Law Office
Mail Room Clerk
06.1995 - 01.1997
Job overview
- Sorted and delivered mail to the appropriate person, pulled files when needed, posted hearing and trial dates and updated each attorney’s calendar, filled in for receptionist, light typing, set-up new client packets
Education
Central-Hower High SchoolAkron, OH
High School Diploma
01.1994
University Overview
- Maintained Merit Roll status all years
- 4.0 GPA
- Graduated one year early
- Completed AP courses in Grammar and Science
- Relevant Coursework: Business Administration and Payroll
Skills
- IT infrastructure management and budgeting
- Network configuration and troubleshooting
- Microsoft 365 deployment and administration
- Adobe Creative Suite including Illustrator, InDesign and Photoshop
- Project management and team leadership
- Government reporting and filing
- Team leadership and collaboration
- Effective verbal and written communication
- Self motivation
- Analytical thinking
- Scheduling and calendar management
- Strategic planning
Programs
- Microsoft 365
- Adobe Acrobat
- Adobe Indesign
- Adobe Illustrator
- Adobe Photoshop
Timeline
Chief Engineer
Winston Broadcasting Network, Inc.
01.2010 - Current
Director of Information Technology
Winston Broadcasting Network, Inc.
01.2010 - Current
Information Technology Assistant
Winston Broadcasting Network, Inc.
10.2003 - 01.2010
Data Conversion Operator
USPS Akron Remote Encoding Center
06.2002 - 07.2004
Secretary/Driver
Wheel Chariots
07.1999 - 01.2002
Payroll/Billing Clerk
Davey Tree
09.1997 - 01.1998
Mail Room Clerk
Sheerer, Pitts and Zerebniak Law Office
06.1995 - 01.1997
Central-Hower High School
High School Diploma
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