Pamela J Dourm
Winston Broadcasting Network, Inc.
Akron,OH
30
years of professional experience
Engineering professional with robust background in leading complex projects, optimizing systems, and ensuring operational excellence. Adept at driving innovation, enhancing efficiencies, and fostering collaborative team environments. Strong expertise in project management, system design, and strategic planning. Known for adaptability and delivering impactful results in dynamic settings.
Work History
Chief Engineer
10 Years 9 Months- Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
- Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
Established procedures for corrective and preventive maintenance. - Oversaw facility inspections to identify areas of concern or opportunities for improvement in infrastructure management.
- Performed root cause analyses to diagnose system failures accurately while minimizing downtime during troubleshooting efforts.
- Optimized system performance by implementing innovative engineering solutions and continuous improvement initiatives.
- Managed budgets for engineering projects, making strategic decisions to optimize resources while maintaining quality standards.
- Worked closely with vendors and internal sourcing to establish relationships, fostering new opportunities, solutions and cost savings.
- Led multiple large-scale infrastructure upgrades insuring minimal downtime, and compliance with federal government regulations and filing, assuring maximum cost reimbursement.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Optimized scheduling to ensure full coverage during peak hours without over-staffing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established effective communication channels among team members, fostering collaboration and information sharing.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Mentored junior engineers and staff members in their career development, sharing knowledge from years of experience in the field, providing guidance on best practices and technical expertise for professional growth.
Director of Information Technology
15 Years 2 Months- Deployed, monitored and maintained system installation, upgrades and network integration.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
- Evaluated emerging technology trends for potential applicability within the organization.
- Championed digital transformation initiatives across the organization by promoting the adoption of new technologies that enhanced operational efficiency.
- Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
- Conducted employee training programs on new technologies, promoting a culture of continuous learning within the organization.
- Developed comprehensive documentation for IT policies and procedures, ensuring consistency across the organization.
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
Information Technology Assistant
6 Years 3 Months- Setup, maintained and repaired computers.
- Installed and maintained various business and specialized software.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Reduced time spent on troubleshooting network issues by designing and deploying effective solutions.
- Assisted with the maintaining of the company website, including graphic creation.
Data Conversion Operator
2 Years 1 Month- Entered delivery address information to aide in the process of mail delivery
Secretary/Driver
2 Years 10 Months- Maintained electronic filing systems and categorized client and trip databases.
- Designed business cards, brochures, and flyers.
- Transported patients to and from medical appointments.
Payroll/Billing Clerk
4 Months- Executed billing tasks for eight territories and recorded information in company databases.
- Entered payroll data for employees based on completed job sheets.
- Verified accuracy of billing and payroll data and corrected discrepancies.
Mail Room Clerk
2 Years 2 Months- Sorted and delivered mail to the appropriate person, pulled files when needed, posted hearing and trial dates and updated each attorney’s calendar, filled in for receptionist, light typing, set-up new client packets
Education
High School Diploma
- Maintained Merit Roll status all years
- 4.0 GPA
- Graduated one year early
- Completed AP courses in Grammar and Science
- Relevant Coursework: Business Administration and Payroll
Skills
IT infrastructure management and budgeting
Network configuration and troubleshooting
Microsoft 365 deployment and administration
Adobe Creative Suite including Illustrator
InDesign and Photoshop
Project management and team leadership
Government reporting and filing
Team leadership and collaboration
Effective verbal and written communication
Self motivation
Analytical thinking
Scheduling and calendar management
Strategic planning
Programs
- Microsoft 365
- Adobe Acrobat
- Adobe Indesign
- Adobe Illustrator
- Adobe Photoshop
Timeline
Chief Engineer
Winston Broadcasting Network, Inc.
06.2014 - 03.2025Read More
Director of Information Technology
Winston Broadcasting Network, Inc.
01.2010 - 03.2025Read More
Information Technology Assistant
Winston Broadcasting Network, Inc.
10.2003 - 01.2010Read More
Data Conversion Operator
USPS Akron Remote Encoding Center
06.2002 - 07.2004Read More
Secretary/Driver
Wheel Chariots
07.1999 - 05.2002Read More
Payroll/Billing Clerk
Davey Tree
09.1997 - 01.1998Read More
Mail Room Clerk
Sheerer, Pitts and Zerebniak Law Office
06.1995 - 08.1997Read More
Central-Hower High School
High School Diploma
Read More