Pjeter Nuculaj
Shelby Township,MI
Summary
Proven track record in staff management and customer service excellence, notably at 6 Salon and Paramount Hotel. Enhanced client satisfaction and loyalty through effective multitasking and decision-making. Skilled in employee training, significantly improving team efficiency and productivity. Achieved consistent performance targets by staying ahead of industry trends.
Overview
15
15
years of professional experience
Work History
Hairdresser
6 Salon
02.2011 - Current
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
Floor Manager
6 Salon
01.2022 - 05.2023
- Managed team of 65 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult guests.
Hotel Front Desk Agent
Paramount Hotel
08.2009 - 12.2010
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
Education
No Degree - Undergrad
Macomb Community College
Clinton, MICosmetology - Cosmotology
Michigan College of Beauty - Troy, Inc.
Troy, MI03.2011
Skills
Staff Management
Customer Service
Effective Multitasking
Decision-Making
Industry trend awareness
Employee Training
Accomplishments
Tigi Inspirational Youth Award North America 2014
Lead hair for College Of Creative Studies fashion show. 2024
Languages
Albanian
Native or Bilingual
German
Elementary
Serbian
Limited Working
Timeline
Floor Manager
6 Salon
01.2022 - 05.2023
Hairdresser
6 Salon
02.2011 - Current
Hotel Front Desk Agent
Paramount Hotel
08.2009 - 12.2010
No Degree - Undergrad
Macomb Community College
Cosmetology - Cosmotology
Michigan College of Beauty - Troy, Inc.
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