Phillip (PJ) Kaiser

Lead Dispatcher at a top Amazon Delivery Service Partner, where I manage a group of 2 other dispatchers, over 50 drivers, and a fleet of 30 vans.

• Responsible for overseeing the daily operations, scheduling, routing, training, and performance of the drivers and the vehicles; ensuring safety, efficiency, and customer satisfaction on behalf of Amazon and its freight/packages.
• Trained and guided new team members to apply best practices and comply with protocols and regulations.
• Tracked and reviewed charts, graphs, schedules, and other statistics to maximize on-time performance, and minimize customer wait times and service disruptions.
• Analyzed customer feedback and provided solutions to improve customer service.
• Recruited, interviewed, and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion, or reclassification to meet staffing requirements.

Offer client-centric services operating as an individual insurance broker of Property & Casualty insurance, as well as, Life, Accident, & Health insurance

• Identify and provide clients with the best options for their personal insurance or business insurance, leveraging expertise and efforts to grow and manage my book of business.
• Met with prospective customers and business owners in homes, businesses, and other settings.

Coordinated actively with clients (individuals, families, and business owners) and built strong relationships to develop financial strategies for the accumulation, distribution, and preservation of wealth to boost the efficiency of their financial plans.

• Established and expanded a book of business of 26 new clients in the first year consisting of different insurance policies and financial products (Ie: IRAs, 401k's, Annuities, term insurance, whole life insurance).

Delivered best-in-class services and cultivated relationships with individuals and business owners through phone, email, and networking events to assist in the sale of property and casualty insurance.

• Successfully added 25+ clients in the first year, consisting of commercial business owner policies and many personal insurance package policies.

Met and exceeded new business goals by prospecting and canvassing mid to large-size business accounts utilizing cold calling, referrals, and research across multiple markets. Offered consultative support while driving business sales for current and prospective customers, serving offices of all sizes, from 20 employees to Fortune 500 companies. Presented monthly reports, booking forecasts, and CRM entries. Maintained knowledge of products and services to provide top-notch expertise to customers.

• Commended as B2B of the Month, P11 2018 Team Long Island, NYC Region.

• Finished 137% to plan for the 2019 fiscal year and ranked 14 of 75+ Reps in the NYC Region.

• Saved clients thousands of dollars by researching and implementing cost-saving initiatives as well as implementing robust approaches to long-standing problems.

Supervised and managed a 150-car branch with six employees.

• Ensured customer-centric service delivery while maintaining management of the rental counter, customer flow, and phone lines. Guided and mentored team members to maintain high productivity and performance metrics.
• Developed and maintained branch operations plan by leveraging discretion and decision-making skills to perform a variety of duties to increase overall performance.
• Established and enhanced business relationships with multiple accounts, ensuring an excellent level of satisfaction.
• Controlled accounts receivables by collecting payments from insurance companies, dealerships, body shops, and customers.
• Promoted and fostered a growth-oriented sales culture within the branch to maximize growth opportunities and boost branch profits.

Featured as Customer Service Employee of the Year in 2016 for Region AA (Long Island, NY).

• Ranked #1 of 122 employees in Sales for April 2015 in the NY, NJ, CT, VT Airport Region.

• Spearheaded a team to post the best customer service score of 92% at the largest branch on Long Island, Islip MacArthur Airport.

• Played an instrumental role part in achieving a President's Award in Region AA by posting the top customer service score in the nation of 84 and a net profit of $333/car that ranked 3rd in the nation in 2016.

Organized and set up in-store displays and rotated stock daily to ensure maximized sales of Anheuser-Busch products.

• Managed relationships with store managers to enhance product marketing and ensure complete customer satisfaction.

• Built customer relations and performed promotions in all accounts to increase sales in defined territories.

• Generated above target sales numbers each month.