Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic
"PK" PHYLLIS KAUPP-SEAS

"PK" PHYLLIS KAUPP-SEAS

Johns Island,SC

Summary

Dynamic sales and marketing executive with a proven track record at Centex Homes, excelling in strategic planning and team collaboration. Achieved significant revenue growth through innovative market analysis and effective contract negotiation. Renowned for cultivating high-performing teams and enhancing customer service, driving organizational success and operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

VP, Sales & Marketing

Centex Homes
Washingron, DC, DC
05.1990 - 06.1999
  • Developed strategic plans to enhance organizational growth and market positioning.
  • Facilitated cross-departmental collaboration to align objectives and streamline processes.
  • Analyzed market trends to identify opportunities for innovation and expansion.
  • Oversaw budget planning and resource allocation for key projects and initiatives.
  • Led executive meetings to communicate vision and drive organizational priorities.
  • Developed and executed strategic plans to support the vision of the organization.
  • Identified problems and implemented solutions to better streamline operations.
  • Created effective communication strategies between management team members and employees at all levels of the organization.
  • Implemented process improvement procedures that resulted in cost savings across the board.
  • Negotiated contracts with vendors for services, products and supplies.
  • Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
  • Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
  • Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
  • Organized special projects such as corporate events or marketing campaigns.
  • Established performance standards for staff members in order to drive productivity levels up.
  • Analyzed market trends to identify opportunities for growth within existing markets or new ones.
  • Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
  • Designed incentive programs that motivated staff members while ensuring profitability targets were met.
  • Ensured compliance with applicable laws and regulations related to operations activities.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Created program to promote new managers from within, leading to cohesive leadership structure.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Optimized supply chain to reduce materials costs and improve distribution.

Area Sales Manager

Centex Homes
Dallas - Fort Worth, TX
04.1982 - 05.1990
  • Collaborated with construction teams to align project timelines and customer expectations.
  • Trained and mentored junior sales staff on effective selling techniques and product knowledge.
  • Conducted presentations for potential buyers, showcasing homes and community features.
  • Facilitated communication between sales, marketing, and development teams for project success.
  • Managed a team of sales representatives in order to achieve maximum results.
  • Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
  • Provided training and guidance on product knowledge, selling techniques and customer service.
  • Monitored sales team performance and provided effective training to help each reach targets.
  • Developed and implemented strategic sales plans to accommodate corporate goals.
  • Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
  • Conducted market research to identify customer needs and trends.
  • Created detailed reports on regional sales performance for management review.
  • Developed pricing policies and negotiated contracts with customers.
  • Conducted field rides with sales personnel to provide in-the-field coaching and training.
  • Led, coached and developed employees to achieve sales goals.
  • Assisted in developing marketing materials by creating brochures and advertising media.
  • Managed sales pipeline and forecasted monthly, quarterly, and annual sales targets.
  • Monitored competitor activities and adjusted strategies to maintain competitive advantage.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.

On Site New Home Sales Representative

Centex Homes
Dallas - Ft. Worth, TX
06.1976 - 05.1982
  • Engaged clients by providing detailed information on new home features.
  • Guided prospective buyers through property tours and answered questions.
  • Collaborated with construction teams to ensure timely project completion.
  • Assisted clients with financing options and mortgage applications.
  • Maintained accurate records of customer interactions and sales activities.
  • Fostered relationships with real estate agents to expand referral network.
  • Assisted customers in obtaining mortgage financing for their purchase of a new home when needed.
  • Provided guidance on design choices such as flooring, paint colors, fixtures. based on customer preferences.
  • Advised customers on warranties and other services related to the purchase of a new home.
  • Coordinated with builders, vendors, and subcontractors to ensure timely completion of projects.
  • Documented progress reports during construction phase of new homes as requested by customers.
  • Resolved customer complaints quickly and efficiently while maintaining professional standards.
  • Established relationships with potential buyers through cold calling, networking, and referrals.
  • Managed follow up calls after closing deals to ensure satisfaction with the purchase process.
  • Developed and implemented effective strategies to demonstrate the features of new homes.
  • Participated in industry events such as trade shows and conferences to generate leads for new homes sales.
  • Cultivated trust-based relationships with existing clients to increase repeat business opportunities.
  • Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.

Education

Master of Science - Mathematics, Supervision

North Texas Statee University
Denton, TX

Bachelor of Science - Math, Supervision

Texas Christian University
Fort Worth, TX

Some College (No Degree) - Basics for 2 years in Engineering

The University of Texas At Arlington
Arlington, TX

Broker in Charge -

Fortune Acadreny
Online

Construction & Appraisal - Construction and Real Estate Appraisal

Univerity of Texas At Arlington
Arlington, TX

Certified Photography Judge - Photography Critics

Professional Photographers Assoc
Online

Skills

  • Strategic planning
  • Market analysis
  • Budget management
  • Sales forecasting
  • Contract negotiation
  • Team collaboration
  • Customer relationship management
  • Process improvement
  • Performance evaluation
  • Project management
  • Effective communication
  • Problem solving
  • Employee training
  • Leadership development
  • Customer service
  • Results-driven
  • Performance monitoring and evaluation
  • Budget oversight
  • Coaching and mentoring
  • Decision-making
  • Recruiting and hiring
  • Budget administration

Affiliations

Hot Air Balloonist - on Per Lindstrandt altitude flight crew (Inflator fan & Transponder)to 69, 500 ft outside Laredo Texas

Beaufortettes Competition Tap Dancing Team - 15 trophies and 2 state championships

Beaufort Waterfront Image voted for the cover of the Photography Guide that is sold onlne

Photography TriClub Winner of Best in Show Image for "Flashlight from Heaven", taken in Montana

Volunteer for the Exchange Club, Handbook contracts entry, etc., flags, marathons, etc.

Performing Arts Board in Beaufort raising the most money in one season for the organization in excess of $60K

Accomplishments

  • Salesperson of the month in the first 6 months of Centex employment, working from a trailer in a Sunflower field
  • Marketing Director of the Year for Centex Homes in Dallas - Fort Worth
  • Soaring Eagle award for Centex Homes { 1 & Only time) for doing 53% of Company's entire Quarterly business in my area
  • First Year in Washington, DC was one of 3 Finalists for Marketing Director of the Year
  • Was regular sought after speaker for National Homebuilder Conferences on various topics

Co-President of the Local Homebuilders Association

Certification

  • Broker of Real Estate in Texas (INACTIVE)
  • Broker in Charge in South Carolina. "SEAS THE DAY REALTY (current active)

Timeline

VP, Sales & Marketing

Centex Homes
05.1990 - 06.1999

Area Sales Manager

Centex Homes
04.1982 - 05.1990

On Site New Home Sales Representative

Centex Homes
06.1976 - 05.1982

Master of Science - Mathematics, Supervision

North Texas Statee University

Bachelor of Science - Math, Supervision

Texas Christian University

Some College (No Degree) - Basics for 2 years in Engineering

The University of Texas At Arlington

Broker in Charge -

Fortune Acadreny

Construction & Appraisal - Construction and Real Estate Appraisal

Univerity of Texas At Arlington

Certified Photography Judge - Photography Critics

Professional Photographers Assoc

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