Placida Villarreal
San Antonio,TX
Summary
Dedicated Resident Associate at Blueskies of Texas Senior Living, skilled in crisis management and effective communication. Enhanced resident engagement through organized social events and maintained a safe environment by adhering to safety protocols. Successfully resolved conflicts, ensuring a harmonious community atmosphere while prioritizing resident well-being and comfort. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Resident Associate
Blueskies of Texas Senior Living
San Antonio, TX
02.2017 - Current
- Assisted residents with daily living activities to enhance quality of life.
- Maintained cleanliness and organization in common areas for optimal resident comfort.
- Supported recreational activities to promote social engagement among residents.
- Monitored resident well-being and reported any concerns to senior staff promptly.
- Learned safety protocols and emergency procedures to ensure resident security.
- Participated in training sessions to develop skills in resident care techniques.
- Collaborated with team members to ensure efficient service delivery and care support.
- Provided assistance during meal times, ensuring dietary needs were met consistently.
- Improved community engagement through the organization of regular social events for residents.
- Maintained a clean and welcoming environment by conducting regular inspections and coordinating maintenance efforts.
- Coordinated with vendors to schedule necessary repairs or replacement of appliances, minimizing resident inconvenience.
- Provided assistance in conflict resolution between tenants when disagreements arose related to noise levels or other disturbances.
- Kept detailed records of maintenance requests, ensuring timely completion of work orders and tracking recurring issues for further evaluation.
- Provided prompt assistance during emergency situations, prioritizing resident safety above all else.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Developed, implemented and monitored residential policies and procedures.
- Solved grievances and complaints by collaborating with residents.
Education
High School Diploma -
Frank Tejeda Academy
San Antonio, TX2016
Skills
- Dementia care
- Wound care
- Resident supervision
- General housekeeping
- Ambulation assistance
- Microsoft office
- HIPAA compliance
- Verbal and written communication
- Incident reporting
Problem-solving
Wound care
Resident supervision
Professionalism
Incident reporting
Ambulation assistance
Care plan management
Progress documentation
Group activities
General housekeeping
Task prioritization
Safety protocols
Microsoft office
Dementia care
Call answering and routing
Verbal and written communication
HIPAA compliance
Timeline
Resident Associate
Blueskies of Texas Senior Living
02.2017 - Current
High School Diploma -
Frank Tejeda Academy