Placido Bouza
Miami,FL
Summary
At the Ritz Carlton Hotel, I excelled as a Bartender/Server, enhancing customer satisfaction and loyalty through exceptional service and innovative cocktail crafting. My adeptness in beverage preparation and suggestive selling, coupled with a commitment to health codes compliance, significantly contributed to surpassing sales targets. I fostered a positive team environment, streamlining operations and elevating the guest experience.
Overview
17
17
years of professional experience
Work History
Bartender / Server
Ritz Carlton Hotel
12.2006 - 05.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Economy - Accounting And Finance
08.1986
Skills
- Food Preparation
- Food Service
- Payment Processing
- Beverage Preparation
- Menu Memorization
- Health codes compliance
- Suggestive Selling
- Ordering bar supplies
- Preparing garnishes
- Sales expertise
Timeline
Bartender / Server - Ritz Carlton Hotel
12.2006 - 05.2024
University Havana - Economy , Accounting And Finance
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