Plantina Tunai
Anchorage,AK
Summary
Dynamic administrative professional with expertise in event coordination, records management, and grant writing. Proven ability to enhance operational efficiency and deliver exceptional customer service. Results-driven professional with extensive experience in customer service and team management. Proven ability to resolve customer issues and enhance team performance, leading to increased customer satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Life COACH I
Assets Inc.
Anchorage, alaska
05.2023 - 10.2025
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Facilitated group sessions and learning discussions to further objectives.
- Connected clients with available resources to improve plan success.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Documented behaviors, treatments and non-compliance issues.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Listened to clients' concerns and provided encouragement and support.
- Provided education on mental health topics and resources to clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Facilitated group counseling sessions to support and encourage client growth.
- Assisted clients in exploring feelings and understanding behaviors.
- Supervised meetings with family members to help create support system for clients.
- Developed treatment plans to help clients build self-confidence and resilience.
- Adapted counseling techniques to best suit individual needs of each client.
- Assessed clients' needs to provide appropriate therapeutic interventions.
Store Manager
SUBWAY®Restaurants
Anchorage, Alaska
06.2016 - 01.2023
- Oversaw daily store operations and ensured compliance with company policies.
- Managed staff scheduling and conducted performance evaluations for team members.
- Trained new employees on customer service standards and store procedures.
- Maintained inventory levels and coordinated restocking of merchandise as needed.
- Developed promotional displays to enhance product visibility and customer engagement.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Monitored sales trends to adjust merchandising strategies when necessary.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Supervisor Senior II
Alaska USA Federal Credit Union
Anchorage, Alaska
10.2006 - 05.2013
- Assisted customers with inquiries regarding product features and services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Utilized call center software to track customer interactions and update records.
- Educated customers on account management and troubleshooting procedures.
- Collaborated with team members to enhance service delivery and share best practices.
- Maintained high standards of professionalism in all customer interactions.
- Processed orders, refunds, and exchanges efficiently within established guidelines.
Administrative Assistant
Hawaii Plantation Museum
Waipahu, Hawaii
01.2000 - 07.2006
- Managed scheduling and coordination for museum events and programs.
- Assisted in maintaining museum records and documentation for historical artifacts.
- Supported visitor inquiries with information about exhibits and activities.
- Organized inventory of educational materials for workshops and presentations.
- Collaborated with staff on marketing initiatives to promote museum offerings.
- Provided administrative support for grant writing and funding applications.
- Facilitated communication between departments to enhance operational efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Developed and maintained filing systems for confidential documents and records.
Education
High School Diploma -
Faaitu A High School
American Samoa05-1997
Some College (No Degree) - Accounting And Finance
Union College
Lincoln NESkills
- Event coordination
- Records management
- Grant writing
- Data entry
- Office administration
- Customer service
- Communication skills
- Professional correspondence
- Data management
- Team bonding
- Office equipment maintenance
- Database entry
- Documentation and recordkeeping
- Microsoft outlook
- Certified Microsoft office specialist
Accomplishments
Office Certification of Learning and Leadership-1998 Leeward Community College
Certification
- BCBA - Board Certified Behavior Analyst
- RBT - Registered Behavior Technician
- CPR
- Mandt Certicification
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteTimeline
Life COACH I
Assets Inc.
05.2023 - 10.2025
Store Manager
SUBWAY®Restaurants
06.2016 - 01.2023
Supervisor Senior II
Alaska USA Federal Credit Union
10.2006 - 05.2013
Administrative Assistant
Hawaii Plantation Museum
01.2000 - 07.2006
High School Diploma -
Faaitu A High School
Some College (No Degree) - Accounting And Finance
Union College