Platnium Ringold
Detroit,MI
Summary
Server with 3+ years of experience with an unwavering commitment to guaranteeing customer satisfaction through transparent communication and timely, precise service. Enthusiastic about joining a fast-paced team
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
The Whitney
08.2023 - Current
- Explain the menu to the customers
- Acquired orders from customers and ensured their complete satisfaction
- Talked about the history of the house
- See if they're celebrating anything or going to a show after
- Delivered prompt, accurate service while assisting other servers during peak hours
- Accommodate any questions or needs.
Front Desk Receptionist
Hilton Garden Inn
03.2021 - 01.2024
- Provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required
- Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Server
Cracker Barrel
11.2021 - 08.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Worked with a POS system to place orders and manage bills
- Helped sanitize menus and wrap utensils during slow periods.
Education
Mortuary Science
Wayne County Community College District
Detroit, MIAtherton High School
Louisville, KY01.2020
Skills
- Collaborative
- Adaptable
- Detail Oriented
- Leadership
- Customer Service
- Time Management
- Hospitable
- Inventory Management
- POS
- Organization
- Cash Handling
- Team Player
- Sales Expertise
- Beverage Preparation
- Upselling
- Banquet Serving
- Fine Dining
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Sales expertise
Certification
- SafeServ
- TIPS
Timeline
Server
The Whitney
08.2023 - Current
Server
Cracker Barrel
11.2021 - 08.2023
Front Desk Receptionist
Hilton Garden Inn
03.2021 - 01.2024
Mortuary Science
Wayne County Community College District
Atherton High School