Pleasant Smith
Conway,South Carolina
Summary
Results-driven hospitality professional with extensive experience in delivering exceptional dining experiences. Proven leadership skills in managing staff and effectively resolving inventory, and customer satisfaction challenges. Recognized for significantly increasing revenue through strategic initiatives.
Overview
7
7
years of professional experience
Work History
Server Trainer
Famous Toastery
Myrtle Beach, SC
01.2024 - 12.2024
- Provided support during peak times when additional staff was needed at restaurants.
- Identified opportunities for process improvements that could enhance server efficiency.
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
- Assisted in resolving customer complaints regarding food quality or service delivery.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Customer Service Support Specialist (Remote)
Independence Blue Cross Blue Shield
09.2022 - 01.2024
- Managed 100+ daily inquiries from healthcare professionals, achieving a 90% first-call resolution rate
- Provided support via phone and email regarding benefits, claims, billing, and order management
- Resolved customer concerns within company policies, demonstrating problem-solving and conflict resolution skills
Lead Server / Bartender
Uncle Julio’s
Raleigh, NC
08.2019 - 09.2022
- Oversaw and trained front-of-house staff, ensuring exceptional customer service.
- Managed guest inquiries, addressing concerns and resolving conflicts effectively.
- Ensure a smooth service flow, coordinating between the waitstaff, kitchen, and bar to optimize efficiency.
- Monitor cash registers, process payments, and oversee financial transactions.
- Assist with scheduling and delegating tasks to maximize team productivity.
- Uphold sanitation, food safety, and alcohol service regulations in compliance with company policies.
- Guided trainees in effective customer service strategies.
- Educated new bartenders in correct pouring techniques, alcohol compliance protocols, and related laws.
- Prepared mixed drinks according to standard recipes.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Addressed customer and business operations requirements promptly.
Receptionist / Technician
Family Eyecare Center
Raleigh, NC
06.2020 - 07.2022
- Provided exceptional customer service, assisting clients with scheduling, insurance verification, and inquiries
- Maintained patient records, processed payments, and ensured seamless office operations
- Developed strong organizational and communication skills, coordinating with medical staff and patients
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Assistant Store Manager
Journeys Kidz
Raleigh, NC
08.2017 - 08.2019
- Trained, coached, and mentored new team members on customer service and operational standards.
- Maintained a neat, clean, organized work environment that meets company standards.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Investigated stock discrepancies through regular audits of backroom locations.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Developed relationships with customers by providing knowledgeable advice about products.
- Trained staff to have extensive product knowledge and upselling skills.
Education
Certified DAI - Dental Hygiene
Sunrise Dental
Raleigh, NC04-2021
High School Diploma -
Northern Guilford High School
Greensboro, NC06-2014
Skills
- Employee Skill Enhancement
- Conflict resolution
- Cash handling
- Service flow management
- Customer relationship management
- Team management
- Communication skills
Timeline
Server Trainer
Famous Toastery
01.2024 - 12.2024
Customer Service Support Specialist (Remote)
Independence Blue Cross Blue Shield
09.2022 - 01.2024
Receptionist / Technician
Family Eyecare Center
06.2020 - 07.2022
Lead Server / Bartender
Uncle Julio’s
08.2019 - 09.2022
Assistant Store Manager
Journeys Kidz
08.2017 - 08.2019
Certified DAI - Dental Hygiene
Sunrise Dental
High School Diploma -
Northern Guilford High School
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