Karla Pleitez
Sherman
Summary
Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Representative
State Farm
08.2024 - 05.2025
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Facilitated prompt resolution of customer complaints, consistently demonstrating professionalism during challenging situations.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Assistant Manager
Dutch Bros
06.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
To-Go Server
Texas Roadhouse
07.2020 - 08.2022
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Education
High School Diploma -
Sherman Highschool
Sherman, TX05-2021
Skills
- Customer support
- Account management
- Remote assistance
- Critical thinking
- Active listening
- Customer relations
- Database maintenance
- Organization
Certification
- Licensed Property and Casualty Insurance Agent
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Representative
State Farm
08.2024 - 05.2025
Assistant Manager
Dutch Bros
06.2022 - 08.2024
To-Go Server
Texas Roadhouse
07.2020 - 08.2022
High School Diploma -
Sherman Highschool
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