Summary
Overview
Work History
Education
Skills
Timeline
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Pleshette Clark

Newport News,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

X31 Deck Electrician

Newport News Shipbuilding
Newport News, VA
06.2022 - Current
  • Use Swims to provide drawings on the proper installation for power equipment and IC equipment.
  • Lay-off, grind, shoot 3/4 or 3/8 production studs for mounting electrical equipment.
  • Installed wiring for lighting fixtures, receptacles, switches, circuit breakers, and other electrical equipment.
  • Troubleshot issues with existing electrical systems and made repairs as needed.
  • Implemented safety protocols to prevent accidents and injuries.
  • NQC (nuclear Quality Control) Qualified

Customer Service Representative

WPS Health Solutions
Hampton, VA
08.2017 - 02.2020
  • Processed Tricare insurance claims for military persons and families
  • Answered calls in reference to medical bills, claims, and benefits
  • Provided support for online account access
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Faneuil Inc
Hampton, VA
10.2015 - 08.2017
  • Answer incoming calls to provide customer support for customers inquiring about their utility bills and services
  • Respond to multiple emails a day for customers with residential and commercial accounts that inquire about their bills and services
  • Navigate through SAP systems to review customers account and register them for utility services.

Apple Care Representative

TRG Customer Solutions
Hampton, VA
04.2012 - 06.2014
  • Answers incoming calls to provide technical support for customers with I-phone, I-pads, I-pod Touch devices
  • Received, processed and placed customers’ orders
  • Handled Apple customer accounts and personal information with confidentiality
  • Operated headsets and typed notations to customers account while on call
  • Transferred calls to appropriate departments for further assistance.

Customer Service Rep

NCO Group
Hampton, VA
03.2010 - 05.2012
  • Trained New-hire agents on Customer Care which involved handling billing questions and concern, as well as properly reading and delivering account information
  • Trained agents on proper call handling methods for outraged customers and also using proper tools and systems to answer any and every question customer had concerning account, bill, or device
  • Traveled internationally to train agents in our outsource facilities
  • Handled escalated calls on floor to satisfy customer concern and also made escalated call backs in appropriate timely manner
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Education

Associate of Science - Business Administration

Strayer University
Washington, DC

Some College (No Degree) -

Thomas Nelson Community College
Hampton, VA

High School Diploma -

Warwick High School
Newport News, VA
06.2007

Skills

  • Crew Leadership
  • Attention to Detail
  • Word Processing
  • Customer Service
  • Electrical Troubleshooting
  • Electrical Wiring
  • Equipment Installation

Timeline

X31 Deck Electrician

Newport News Shipbuilding
06.2022 - Current

Customer Service Representative

WPS Health Solutions
08.2017 - 02.2020

Customer Service Representative

Faneuil Inc
10.2015 - 08.2017

Apple Care Representative

TRG Customer Solutions
04.2012 - 06.2014

Customer Service Rep

NCO Group
03.2010 - 05.2012

Associate of Science - Business Administration

Strayer University

Some College (No Degree) -

Thomas Nelson Community College

High School Diploma -

Warwick High School

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Pleshette Clark