Pleshette Farmer-Ware
Chicago,IL
Summary
I am a highly qualified candidate seeking to demonstrate and enhance the knowledge I have obtained as a Human Resource and Case Manager
Overview
18
18
years of professional experience
Work History
Military Personnel & Staff Sergeant
Reserve Personnel Action Center
08.2011 - Current
- Perform records maintenance (filing, briefing, summarizing)
- Prepare and review correspondence and reports for accuracy prior to submission
- Provide technical advice to Unit, Battalion, Brigade Commanders, and Soldiers
- Initiate, monitor, and track requests for personnel actions (include but not limited to reclassification, advancements, retirement points correction, transfers, family care plans, life insurance updates and emergency contact data) in accordance with appropriate Army Regulations
- Interpret regulations and policies, and advise on appropriate action
- Process finance documents and inquires (Rescheduled Trainings request, Basic Allowance Housing (DA 5960), Resource Management Reports
- Review and reconcile Mismatch Reports, Unit Commander’s Pay Management Report and MMPA’s
- Process military pay (Drill, Medical Vouchers, EBDL, RMA, Funeral Honors, Active-Duty Orders, Rescheduled training)
- Advise Soldiers on pay regulations and entitlements in accordance with the Reserve Pay Supplemental Guidance and the USAR Pamphlet 37-1
- Research pay inquires and respond to Soldiers regarding the results
- Family Readiness Liaison
- Submit Request for temporary and permeant profile IAW AR 40-501
- Coordinate Pre/Authorizations for medical appointments with the Defense Health Agency-Great Lakes
Executive Assistant Manager
HHC 4TH BN CM 100TH H, 102nd DIV
08.2018 - 02.2023
- Supervise/instruct Human Resource Training
- Prepare personnel actions such as retirements, transfers and separations, promotions
- Case Management
- Crisis Intervention
- Hiring Manager
- Project Manager
- Medical Readiness Officer
- Payroll Manager
- Unit Prevention Leader (UPL) urinalysis specialist
- Supervise and delegate task to appropriate personnel
- Collaborates with team to quickly resolve customer complaints with appropriate action.
- Enhanced team productivity by managing schedules, coordinating meetings, and providing logistical support.
- Supported executive decision-making by conducting thorough research and presenting findings in concise reports.
- Safeguarded sensitive information with strict adherence to confidentiality policies and document management protocols.
- Optimized time management for executives through effective calendar coordination and travel arrangements.
- Managed high-priority projects from inception to completion, ensuring timely delivery of results.
- Boosted employee morale by organizing team-building events, fostering a positive work environment, and addressing concerns proactively.
- Developed strong relationships with clients by promptly addressing inquiries, providing accurate information, and facilitating smooth transactions.
- Improved workflow efficiency through the regular evaluation of existing processes and the implementation of new strategies as needed.
- Collaborated with cross-functional teams to execute company-wide initiatives for increased efficiency and growth.
- Coordinated large-scale events both onsite and offsite including logistics planning, budget management, attendee correspondence, and post-event evaluations for continuous improvement purposes.
- Liaised with internal departments and external partners to resolve challenges, streamline processes, and foster positive working relationships.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Facilitated training and onboarding for incoming office staff.
- Organized and coordinated conferences and monthly meetings.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Completed bi-weekly payroll for Number employees.
- Organized and updated databases, records and other information resources.
- Built and managed processes for tracking and monitoring department performance.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Unit Administrator
317th Engineer Company
06.2017 - 04.2018
- Prepared and updated service members life insurance and emergency data contact forms
- Reviewed and corrected promotion packets and board files
- Payroll Manager
- Event Coordinator
- Suicide Prevention Specialist
- Family Readiness Liaison
- Security Manager
- Case Management
- Disability claims
- Prepare Memorandum Correspondence
- Soldier intake/onboarding
- Enhanced unit efficiency by streamlining administrative processes and implementing time-saving strategies.
- Supported the unit''s mission by organizing events, meetings, and training sessions for improved team cohesion.
- Maintained accurate records of personnel actions to ensure timely processing and compliance with regulations.
- Assisted in budget management, tracking expenditures, and identifying opportunities for cost savings.
- Improved communication within the unit by developing a centralized information system for resource sharing and collaboration.
- Managed travel arrangements for unit personnel, ensuring seamless coordination and adherence to policies.
- Coordinated logistics for unit operations, optimizing resource allocation and minimizing disruptions.
- Facilitated onboarding of new team members, providing guidance on procedures and expectations.
- Contributed to a positive work environment by addressing concerns promptly and maintaining open lines of communication among staff.
- Ensured data integrity in reporting systems through diligent review and updates of personnel information.
- Prepared comprehensive reports on unit performance, enabling leadership to make informed decisions on strategy adjustments.
- Collaborated with other departments to streamline administrative functions, resulting in increased productivity across all teams.
- Organized recognition programs to boost morale and acknowledge exceptional achievements among team members.
- Expedited document processing by implementing an automated filing system that improved record-keeping accuracy.
- Coordinated schedules for unit leadership effectively, maximizing their availability for critical tasks without conflicts.
- Provided essential support during audits, gathering necessary documentation while maintaining strict confidentiality.
- Implemented an effective tracking system for staff absences or leave requests, maintaining updated records at all times.
- Served as a liaison between the unit and external stakeholders, fostering positive relationships and efficient communication channels.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
The Salvation Army (KROC Center)
06.2014 - 04.2017
- Create and implemented community programming
- Assisted with Staffing, discipline, and incident reports
- Plan and implement summer camp, afterschool, and aftercare for children
- Maintain accurate attendance and for each child in compliance with state licensing
- Purchase and order program supplies
- Facilitate activities for youth ages 6-17
- Train staff on policies and procedures
- Staff evaluations
- Provided our campers and children a safe environment
- Provided enriching and stimulating environment
- Served as a behavior guide for children with intellectual disabilities
Assistant Manager
The Woodlawn Organization
06.2006 - 05.2012
- Prepared reports for DCFS under Director supervision
- Received, reviewed present case material for programming purposes
- Attended multi-disciplinary staff conferences to assess needed services
- Created veterans service center to meet the needs of the community veterans
- Case Management
- Hired social workers to provide emotional support for children and teenagers
- Promoted good mental health
- Strengthened community bonding
- Helped create healthier families and communities
Child Protection Specialist\Investigator
Department Of Child And Family Services
02.2023 - Current
- Improved child safety by conducting thorough assessments and implementing effective intervention plans.
- Collaborated with multidisciplinary teams to create comprehensive support systems for at-risk children and families.
- Enhanced communication between agencies by establishing clear protocols and maintaining regular contact with relevant stakeholders.
- Reduced risk of harm to children by identifying potential hazards and taking appropriate preventive measures.
- Increased efficiency in case management through diligent organization, documentation, and timely follow-up on assigned cases.
- Facilitated family reunification efforts by developing and monitoring progress on individualized service plans.
- Supported children''s emotional well-being by providing trauma-informed care and connecting them with appropriate mental health resources.
- Promoted positive parenting practices through education, coaching, and resource referrals for parents or caregivers.
- Strengthened community partnerships by actively participating in local events, workshops, and training sessions related to child protection issues.
- Ensured compliance with state regulations and agency policies through meticulous record-keeping and adherence to established procedures.
- Contributed to a supportive work environment by mentoring new staff members and sharing best practices among colleagues.
- Aided in the prevention of child maltreatment through community outreach, public education campaigns, and advocacy efforts.
- Maintained confidentiality of sensitive information while navigating complex legal proceedings involving child abuse or neglect allegations.
- Fostered trust with clients by demonstrating empathy, active listening skills, and cultural competence during interactions with diverse populations.
- Streamlined workflow processes to expedite decision-making regarding child placement recommendations to the court system.
- Participated in professional development opportunities to stay current on trends within the field of child protection, enhancing overall effectiveness.
- Collaborated with schools and healthcare providers to ensure that children''s educational and medical needs were met in a timely manner.
- Advocated for clients'' best interests during case conferences, court hearings, and other decision-making forums related to child welfare.
- Visited homes, inspected surroundings and interviewed family members.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Attended court proceedings, submitted documents and offered testimony.
- Developed plans to strengthen family units.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Education
Master of Arts in Psychology -
National Louis University
01.2019
Master of Educational Leadership and Administration -
Chicago State University
01.2017
Skills
- Interpersonal/Intrapersonal skills
- Organizational Support
- Administrative Functions
- Data Entry & Reporting
- Consolidation of Reports
- Case Management
- Military Personnel Actions
- Management of Correspondence
- Quality Assurance
- Crisis Management
- Payroll Manager Military/HR systems
Military Education
- Basic Leader Course - 2014
- Unit Administrator Basic - 2017
- USAR Unit Pay Course - 2017
- Unit Prevention Leader Course - 2018
- Security Manager Officer - 2018
- Human Resource Advance Leader Course - 2019
- Suicide Prevention Specialist - 2020
- Equal Opportunity Leader - 2022
- Master Resilience Trainer-2023
Timeline
Child Protection Specialist\Investigator
Department Of Child And Family Services
02.2023 - Current
Executive Assistant Manager
HHC 4TH BN CM 100TH H, 102nd DIV
08.2018 - 02.2023
Unit Administrator
317th Engineer Company
06.2017 - 04.2018
Assistant Manager
The Salvation Army (KROC Center)
06.2014 - 04.2017
Military Personnel & Staff Sergeant
Reserve Personnel Action Center
08.2011 - Current
Assistant Manager
The Woodlawn Organization
06.2006 - 05.2012
Master of Arts in Psychology -
National Louis University
Master of Educational Leadership and Administration -
Chicago State University
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