Pleshette Owino
Austell,GA
Summary
Hardworking employee with customer service, case management, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Support Specialist
Ivy Healthcare Consulting
Marietta, GA
05.2022 - Current
- Provided counseling and advocacy for clients in order to assist them in meeting their goals.
- Created weekly reports to management on office productivity and updated them regularly.
- Provided customer service in person, via email, telephone, or other communication methods.
- Working with clients, family and friend support networks and health care professionals to put care plans in place
- Answered incoming calls, took messages, and responded to inquiries within established guidelines.
- Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans.
Medicaid Waiver Case Manager
Visiting Nurses Home Care
Atlanta, GA
05.2017 - 04.2022
- Developed individualized service plans for clients according to their assessed needs.
- Provided case management services and support to Medicaid Waiver recipients.
- Assessed client's functional abilities, medical condition, and living situation.
- Conducted home visits on a regular basis to monitor client's progress.
- Maintained accurate records of all contacts with clients in accordance with regulatory guidelines.
- Facilitated access to necessary community resources for clients and families.
- Following up with discharged clients to ensure they were satisfied with services and they are still in good physical and mental health
- Recording clients’ progress including charting referrals, home visits and other notable interactions
Client Onboarding Associate
Orion Federal Credit Union
02.2014 - 04.2017
- Partnered with client-facing teams to gather necessary legal documents and ensure regulatory adherence
- Acted as primary client liaison, resolving issues and aligning with internal policies and regulations
- Oversaw complete client onboarding process, including preparing KYC files, verifying accuracy, and enhancing documentation
- Showcased proficiency in KYC and AML, serving as a subject matter authority
- Ensured precise upkeep of existing clients through scheduled documentation updates and onboarding renewals
- Collaborated with Compliance to address intricate issues, client structures, financial products, services, and AML risk matters
- Contributed to ongoing process enhancement initiatives, including documenting procedures and implementing new projects and systems.
Customer Service Representative
Rose International
Dunwoody, GA
04.2010 - 01.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO03.2021
Bachelor of Arts - Communications
Lambuth University
Jackson, TN03.2015
High School Diploma -
Germantown High School
Germantown, TN05.2001
Skills
- Clerical Support
- File Organization
- Client Onboarding
- Due Diligence
- Risk Assessments
- Microsoft Office
- Microsoft Excel
- Sensitive Material Handling
- Microsoft Access
- Microsoft PowerPoint
- Family Education
- Discharge Planning
- Records Management
- Community Outreach
- Health History Documentation
- Referral Coordination
- Care Coordination
- Data Entry
- Management Support
- Program Support
- Workplace Safety
- Preparing Reports
- Customer Service
- Project Reporting
- Client Engagement
- Relationship Building
- Patient Evaluation
- Decision-Making
- Courteous and Professional
- Flexible Schedule
- Issue Resolution
Accomplishments
- Best Performer
- Teamwork Award
- Most Improved Performer
- Most Improved CM
Languages
- English, Fluent
- Spanish, Intermediate
Certification
- CPR CERTIFIED
- FIRST AID
Languages
English
Full Professional
References
References available upon request.
Timeline
Case Support Specialist
Ivy Healthcare Consulting
05.2022 - Current
Medicaid Waiver Case Manager
Visiting Nurses Home Care
05.2017 - 04.2022
Client Onboarding Associate
Orion Federal Credit Union
02.2014 - 04.2017
Customer Service Representative
Rose International
04.2010 - 01.2014
Bachelor of Science - Psychology
Colorado Technical University
Bachelor of Arts - Communications
Lambuth University
High School Diploma -
Germantown High School
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