Plevens Gaston-Pierre Jr
Summary
To obtain rewarding position in a well established company that offers challenges as well as room for growth and advancement opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Lead Asurion Mobile Expert
Asurion
07.2020 - Current
- Provide in-person device/over the phone setup and tech support for customers' smart phones, tablets and/or other consumer electronics
- Resolve operational issues on customers' devices, other equipment, and connectivity while offering education and device optimization suggestions
- Meet with customers face-to-face at the customers' home location
- Learn details of Smart Home Support and gain an understanding of each customer's technology in order to suggest protection/tech support solutions based on their needs
- Drive own vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather
- Offer customers a value-added experience with premier customer service through relationship and rapport building
- Quickly identify and resolve technical issues
- Demonstrate empathy and assurance for the customer throughout the in-person session
- Utilize tools and resources to solve technical problems in a fast-paced environment
- Ability to proactively adapt communication to the customers' technical skill level.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Lead Asurion Repair Tech
Asurion
05.2021 - 12.2022
- Improved equipment functionality by diagnosing and repairing various electronic devices.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Reduced device downtime with regular maintenance and preventative measures.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Streamlined repair processes to optimize workflow efficiency and productivity.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
Lead Consultant
Samsung
01.2017 - 01.2020
- A technology enthusiast, knowledgeable, determined, and interested in the newest advancements in the mobile, tablet, and wearables technology
- Demonstrating and selling the global giant's most exciting and desired ecosystem of products
- Expected to drive an interactive consumer experience by promoting and selling the newest Samsung ecosystem of devices and accessories: phones, tablets, wearables, VR, and other designated products such as TVs and home appliances
- Works closely with Best Buy store personnel to build and maintain strong relationships, and to support objectives to meet client expectations.
Springmobile AT&T Assistant manager
01.2016 - 01.2017
- Responsible for the management and creation of consumer as well as business accounts
- Maintained excellent report with customers and cultivated relations for future clientele
- Drove additional metrics such as insurance and accessory profit
- Maintained inventory at locations worked on a daily basis
- Skilled in loss prevention
- Aided in the development of newer employees
- Scheduled monthly training meetings with District Managers to discuss performance and ways to improve metrics.
Account Manager
Verizon Wireless Cellularsales
01.2014 - 01.2016
- Responsible for the management and creation of consumer as well as business accounts
- Maintained excellent report with customers and cultivated relations for future clientele
- Traveled to multiple locations throughout the long island area selling products of all wireless services as well as home services
- Drove additional metrics such as insurance and accessory profit
- Maintained inventory of all locations worked on a daily basis
- Skilled in loss prevention
- Aided in the development of newer employees
- Scheduled monthly training meetings with Regional directors to discuss performance and ways to improve metrics.
Front Desk Associate
Blink Fitness
01.2011 - 01.2013
- Assist with the enrollment of members
- Provide excellent customer service experience
- Help resolve customers billing issues.
IT Technician
Briarcliffe College
01.2009 - 01.2010
- Aided in the diagnostics of multiple computer systems
- Adjusted servers for optimal network performance
- Documented and filed all necessary paperwork to ensure the minimization of further network issues.
Sales Associate/Logistics Assistant Manager
Target
01.2006 - 01.2007
- Assisted customers with the functionality and purchase of all devices
- Maintained an excellent level of customer service while achieving set goals
- Responsible for team performance and metrics
- Maintained stock room as well as store cleanliness.
Education
Bachelors Degree - Information Technology
Neuroscience
NeuroDianosTech
West Hempstead, NYBachelor of Arts - Information Technology
Briarcliffe College
Bethpage, NY08.2008
Skills
- Proficient in Microsoft Office
- Windows
- Server Windows 7 and Mac OS
- Mobile Device Management
- Performance optimization strategies
- Continuous integration tools
- Cross-platform Proficiency
- In-app purchase integration
- Real-time communication features
- Mobile Payment Solutions
- Store Organization
- Inventory Management
- Loss Prevention
- Product Knowledge
- Retail Merchandising
- Customer Assistance
- Excellent Written and Verbal Communication
- Information Analysis
- Staff Support
- Excellent Communication
- Sales Records Management
- Analytical Thinking
- Strong Communication and Interpersonal Skills
- Active Listening
- Adaptable and Flexible
- Microsoft applications proficiency
- Product Demonstrations
- Team Leadership
- Goal Setting
- Brand Promotion
- Teamwork and Collaboration
- Time Management
- Team building
- Sales and Promotions
Timeline
Lead Asurion Repair Tech
Asurion
05.2021 - 12.2022
Lead Asurion Mobile Expert
Asurion
07.2020 - Current
Lead Consultant
Samsung
01.2017 - 01.2020
Springmobile AT&T Assistant manager
01.2016 - 01.2017
Account Manager
Verizon Wireless Cellularsales
01.2014 - 01.2016
Front Desk Associate
Blink Fitness
01.2011 - 01.2013
IT Technician
Briarcliffe College
01.2009 - 01.2010
Sales Associate/Logistics Assistant Manager
Target
01.2006 - 01.2007
Bachelors Degree - Information Technology
Neuroscience
NeuroDianosTech
Bachelor of Arts - Information Technology
Briarcliffe College
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