Plinio Gonzalez III
Miami,FL
Summary
Manager who is dedicated to ensure the highest standards of customer service and store operations. Responsible for overseeing complete shift operations including digital sales, management, and staff oversight. Knowledgeable in the areas of retail, food, labor, inventory management, balancing process, food safety policies and guidelines. Born leader and analytical problem-solver with proven team building and management success.
Overview
11
11
years of professional experience
Work History
Digital Coach
Walmart
12.2019 - 09.2024
- Meet all Digital metrics in stores 1511 and 4303. (Dwell time, On Time Pick, Staging, and Dispensing)
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
McDonald's
01.2019 - 12.2019
- Count money and make bank deposits
- Maintain food inventories and do pre-shift checklist
- Do floor plans and assign duties to staff for shift
- Investigate and resolve complaints regarding food quality or service
- Perform food preparation or service tasks such as cooking, and serving food and drinks
- Paperwork, orientation, and training sessions for new employees.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Office Administrative
Carlos Diaz & Assoc. Architects, P.A.
11.2017
- Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow
- Managed electronic records database and handled all architect file requests
- Completed site measurements and details to facilitate accurate designs
- Put together documents and reviewed project goals and objectives.
Maintenance Worker/Office Clerk
Our Lady of Lourdes Academy
06.2013 - 12.2017
- Followed standards and procedures to maintain safe work environment
- Cleaned installation surfaces, equipment, tools, work sites and storage areas
- Accurately followed and read instructions, understood, and carried out daily job tasks and duties.
- · Prepared documentation and reports for office distribution and filing
- · Organized incoming and outgoing files in an efficient and accurate manner
Education
Bachelor of Arts - International Business
Florida International University
Miami, FL01.2017
Associate of Arts - Business
Miami Dade College
Miami, FL01.2014
High School Diploma - undefined
Christopher Columbus High School
Miami, FL01.2010
Skills
- Fluent in English and Spanish
- Store Merchandising
- Customer service-oriented
- Team management
- Decision-making
- Documentation and reporting
Timeline
Digital Coach
Walmart
12.2019 - 09.2024
Manager
McDonald's
01.2019 - 12.2019
Office Administrative
Carlos Diaz & Assoc. Architects, P.A.
11.2017
Maintenance Worker/Office Clerk
Our Lady of Lourdes Academy
06.2013 - 12.2017
Bachelor of Arts - International Business
Florida International University
Associate of Arts - Business
Miami Dade College
High School Diploma - undefined
Christopher Columbus High School
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