Petros Leake
846 McAllister Street, San Francisco,CA
Summary
Storage Administrator with proven expertise in network storage provisioning, troubleshooting using VMWare tools, and SAN/NAS management. Skilled in confirming and managing backups, incident resolution following ITIL protocols, and VMware utilization. Proficient in disaster recovery planning, risk analysis, and meticulous storage documentation using Microsoft Word and Excel. Dependable Technician with 9 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
9
9
years of professional experience
Work History
Information Technology Associate
Department Of Industrial Relations
Oakland, CA
01.2018 - Current
- Troubleshoot server issues including memory utilization, disk space usage, backup processes.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Created detailed reports regarding system status and activities.
- Performed regular maintenance tasks such as patching, firmware upgrades, and troubleshooting.
- Coordinated with external vendors regarding hardware purchases or repairs when needed.
- Provided guidance on selecting appropriate types of media for storing different kinds of information.
- Created detailed documentation of all changes made to the storage environment.
- Ensured that backup copies of critical files were available at all times in case of an emergency.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Assistant Information Systems Analyst
Department Of Industrial Relations
Oakland, CA
08.2016 - Current
- Set up and configured system user hardware and software applications.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Evaluated software or hardware to recommend improvements or upgrades.
- Installed, configured, tested, maintained and troubleshooted hardware components such as servers, workstations and network devices.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Tested new software releases prior to deployment in production environment.
- Resolved reported incidents by providing first-level support including diagnosis, resolution or escalation as necessary.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Information Systems Technician
Department Of Industrial Relations
Oakland, CA
01.2015 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
- Repaired laptop screens and keyboards when necessary.
- Performed preventative maintenance on computers and other devices to ensure optimal performance.
- Provided technical support for hardware and software issues, troubleshooting any problems that arose.
- Installed and configured computer systems, networks, printers and scanners in accordance with established standards.
- Tested system performance to ensure proper functioning of all equipment.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Resolved conflicts between different applications installed on a single machine.
- Updated hardware, software and security protections with latest standards.
- Provided technical and operational support for entire organization.
Education
Dell EMC Powerstore - Powervault SAN
Dell Technologies
03.2022
Microsoft Azure Networking Essentials
Microsoft Premier
Remote Certification 04.2023
Office 365 Administration And Configuration
Microsoft Premier
Remote Certification06.2018
A+ Certification
City College of San Francisco
San Francisco, CA08.2014
Some College (No Degree) - Emergency Medical Technology
Skyline College
San Bruno, CASkills
- Network Storage Provisioning: SAN Management
Infrastructure Planning
Hardware Installation
Connectivity Resolution
IP Addressing and Subnetting
- Storage Troubleshooting and Management: VMWare Tools Troubleshooting
Incident and Problem Resolution (ITIL)
Backup Management and Restoration
VCenter Monitoring
- Data Backup and Restore: Backup Management and Restoration
Disaster Recovery Planning
- Virtualization: VMWare Tools Troubleshooting
VCenter Monitoring
Disaster Recovery Planning
- Disaster Recovery Planning and Risk Analysis: Disaster Recovery Planning
Risk Analysis and Mitigation
- Documentation: Microsoft Word and Excel Documentation
Database Development
- Cross-Training Leadership and Team Collaboration: Cross-Training Leadership
Team Collaboration
- User Support: User Support
- Infrastructure Development and Planning: Infrastructure Planning
Architecture Planning
Design Specifications
Timeline
Information Technology Associate
Department Of Industrial Relations
01.2018 - Current
Assistant Information Systems Analyst
Department Of Industrial Relations
08.2016 - Current
Information Systems Technician
Department Of Industrial Relations
01.2015 - Current
Dell EMC Powerstore - Powervault SAN
Dell Technologies
Microsoft Azure Networking Essentials
Microsoft Premier
Office 365 Administration And Configuration
Microsoft Premier
A+ Certification
City College of San Francisco
Some College (No Degree) - Emergency Medical Technology
Skyline College
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