Priscilla McCall

As the Axe Throwing Facility Manager, it was exciting to oversee all operational aspects, managing staff, delivering exceptional customer experiences, driving business growth, ensuring safety and compliance, and maintaining the facility. By effectively managing resources, providing excellent service, and fostering a safe and enjoyable environment, you contribute to the success and reputation of the axe throwing facility.

Responsibilities:

• Operations Management: Oversee all aspects of axe throwing facility's daily operations, ensuring smooth and efficient functioning. This includes scheduling, staff management, customer service, and maintaining safety protocols and standards.
• Staff Supervision and Training: Recruit, train, and supervise a team of staff members, including axe throwing coaches, front desk personnel, and event hosts. Provide ongoing training, coaching, and performance feedback to ensure exceptional customer service and adherence to safety guidelines.
• Customer Experience: Ensure memorable and enjoyable experience for customers providing outstanding customer service, resolving any issues or complaints promptly, and addressing customer inquiries and requests.
• Business Development: Collaborate with owners to develop and implement effective strategies for attracting new customers, retaining existing ones, and driving business growth. Monitor financial performance, track revenue, and control costs to ensure facility operates within budgetary guidelines.
• Safety and Compliance: Maintain a safe environment by implementing and enforcing safety protocols and regulations. Conduct regular safety inspections and ensure staff and customers follow safety guidelines to prevent accidents or injuries.
• Facility Maintenance: Ensure facility is clean, organized, and well-maintained at all times. Coordinate repairs, maintenance, and upgrades as needed, ensuring all equipment, targets, and other infrastructure are in good working condition.
• Event Coordination: Coordinate and host axe throwing events, parties, and group bookings, ensuring seamless execution and exceeding customer expectations. Manage event logistics, including scheduling, staffing, equipment setup, and adherence to event timelines.
• Administrative Tasks: Handle administrative duties such as scheduling, payroll processing, inventory management, and reporting. Maintain accurate records of customer transactions, waivers, and other relevant documentation
• Maximized performance by monitoring daily activities and mentoring team members
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs

As an Outbound Customer Service Representative, your primary responsibility is to engage with customers, provide exceptional service, promote products or services, and build strong relationships.

Responsibilities:

• Make outbound calls for USAA, Loan Monkey and HSBC Bank to let customers know about current promotions that is available to them.
• Logged calls and transfers if prospects agrees to be transferred to correct department to get more information on promotions or to get signed up
• Adhere to all company policies, procedures, and quality standards during outbound calls.

Oversee and optimize the organization's inventory management processes.

Responsibilities:

• Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
• Inventoried warehouse stock on monthly, quarterly and annual basis.
• Memorized facility layout and located products.
• Collaborated with other departments within facility to educate and understand how functions affect inventory.

Responsible for sourcing and attracting top talent through online channels. Using various platforms and networking tools, you will identify potential candidates, conduct interviews, and assess their suitability for specific roles. You will collaborate with hiring managers to understand their requirements, manage recruitment process, and ensure a seamless candidate experience.

Responsibilities:

• Reach out to candidates via SMS and phone
• Conducting initial interview and calling on references
• Schedule in-person interviews for multiple organizations
• Follow up after in-person interview with candidates and hiring managers
• Make sure candidates profiles are kept up to date on hiring process.

Responsible for assisting in managing store operations, providing exceptional customer service, driving sales, and leading a team to achieve sales targets and operational goals.

Responsibilities:

• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored 6team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

As a Fitness Bootcamp Instructor, you will lead invigorating and challenging group workout sessions designed to improve participants' strength, endurance, and overall fitness levels.

Responsibilities:

• Designed workouts, diet plans, and other training sessions
• Manage all customer service activities on social media sites
• Conduct One on One Personal Training
• Design all Marketing Strategies
• Instructed boot camp classes

Assist in managing projects, coordinating resources, and implementing new technologies to enhance efficiency and productivity. Your responsibilities will include overseeing IT technology, training of new employees and conducting finger printing.

Responsibilities:

• Provide day to day oversight of all activities of Technology area including management of ongoing projects and task
• Provide backup to all assistant managers and local census office managers
• Support office and field staff in automated field data collection environment
• Provide technical guidance and support to all staff
• Evaluate and coordinate automation operations to efficiently support all office functions
• Select, train and supervise Technical Support Supervisors and Inventory control staff
• Conduct onsite LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as customer switching unit/digital switching units (CSU/DSU), router, switch, NetWare servers, PC’s and voice over internet protocol (VOIP) telecommunications
• Responsible for supporting various automation activities and managing property assets
• Train assistant managers, field staff and office staff in taking fingerprints.

Will lead a team responsible for delivering support and assistance to end-users within the organization. Oversee help desk operations, managing IT support requests, and implementing user training programs. Worked with various departments to understand user needs, identify opportunities for improvement, and ensure timely issue resolution.

Responsibilities:

• Manage projects and tasks of User Services
• Hired new staff
• Identified deficiencies
• Devised solutions for optimizing communications between support area and end users
• Provided personnel activates:
• Performance evaluations
• Professional development
• Working with Chief Information Officer (CIO)
• Staffs and trains technical support specialists for PC support
• Helpdesk support and /or network
• Training support
• Trains administrative and faculty staff on software programs and hardware
• Managed:
• 2 Senior Level Desktop Support Technicians
• 5 Student PC Technicians
• 35 Student Lab Monitors
• Works closely with software distribution team
• Provides training and support on ghost imaging system.

Studied part-time, hoping to get a

Studied 1 ½ years in the computer management program