Patty McDermott
McKeesport,PA
Summary
Hardworking and motivated employee with exceptional customer service, multitasking, and time management abilities with a strong drive to succeed. Previous trainer and mentor of new hires. Posses skills to assist in developing more efficient and productive work strategies.
Overview
13
13
years of professional experience
Work History
Health Care Concierge, Expert
UPMC Health Plan
Pittsburgh, Pennsylvania
03.2020 - Current
- Provide exemplary customer service by being proactive and responsive to all UPMC Health Plan customer requests.
- Ability to understand and effectively communicate information regarding FMLA, STD, Accommodations and Worker's Compensation Claims information.
- Service multiple product lines and complete cross training to meet the needs of the business. Support other departments as needed.
- Service and document inquiries in accordance with UPMC Health Plan quality guidelines.
- Worker's Compensation Claims submission along with the skills and ability to learn and understand claims processing.
- Speaking with medical provider's to locate information needed on worker's compensation claims along with providing necessary information needed for claims submission
- Support team members by assisting on the Resource unit and provide coaching as needed and identifying potential training opportunities.
- Serve as a mentor to newly hired staff members to role model excellent customer service, documentation and follow-up as required by the department
- Review, investigate and resolve all member issues and support the team with escalated issues.
Medical Coordinator
UPMC Stat Medevac
Pittsburgh, PA
12.2010 - 03.2020
- STAT-MD is a Physician driven service providing consultation services to airlines. The Medical Coordinator is required to act as a facilitator in providing necessary assistance to customers and associated organizations.
- The Medical Coordinator is required to accurately obtain, process, and coordinate information necessary to maintain proficient organization operations.
- Managed incoming calls from clients regarding their medical needs or concerns while either in flight or medical clearances to board an aircraft
- Setting up medical assistance as needed at a final destination and following up with medical facilities in accordance with client policies
- Ensured that all necessary paperwork was completed and filed in accordance with department policy
Education
High School Diploma -
South Allegheny Ms/High School
McKeesport, PA05-2007
Skills
- Experienced customer service worker with the ability to multi-task and communicate efficiently
- Accurate Record Keeping, Proofreading and Editing Skills
- Proficient Keyboarding
- Knowledge in Several Software Programs
- Training and Mentoring Experience
- Strong Work Ethic with the Ability to Learn Exceptionally Quick
- Conflict Resolution and Stress Management
Timeline
Health Care Concierge, Expert
UPMC Health Plan
03.2020 - Current
Medical Coordinator
UPMC Stat Medevac
12.2010 - 03.2020
High School Diploma -
South Allegheny Ms/High School
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