P. Michelle George
Salt Lake City,UT
Summary
Reliable and upbeat house cleaner, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
Green THP
08.2022 - 01.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Forklift Operator
Associated Foods Distribution Center
07.2022 - 10.2022
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Customer Service Cashier
Salt Lake International Airport
04.2022 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Worked with floor team and managers to meet wide range of customer needs.
House Cleaner
Chill Sea's Maid Service
04.2019 - 01.2022
- Adhered to professional house cleaning checklist.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Changed bed linens and collected soiled linens for cleaning.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Server/waitress
Applebee's
08.2021 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Delivery Driver
DoorDash
04.2019 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
High School Diploma -
Central High School
Salt Lake City, UT06.2003
Skills
- Retail Store Operations
- Exceptional customer service
- Store Organization
- Excellent people skills
- Product Knowledge
- Outgoing Personality
- Listening Skills
Timeline
Sales Associate
Green THP
08.2022 - 01.2023
Forklift Operator
Associated Foods Distribution Center
07.2022 - 10.2022
Customer Service Cashier
Salt Lake International Airport
04.2022 - 07.2022
Server/waitress
Applebee's
08.2021 - 11.2021
House Cleaner
Chill Sea's Maid Service
04.2019 - 01.2022
Delivery Driver
DoorDash
04.2019 - 11.2021
High School Diploma -
Central High School