Human Resources professional with over twenty years of relevant experience directing and managing all aspects of the HR Shared Services and Operations function to include the design and administration of employee benefit programs, payroll administration, reporting, risk, compliance, governance, and HR technology, in both a multi-company and state capacity.
Overview
34
34
years of professional experience
Work History
Head of Global HR Risk, Governance and Controls, VP
TIAA
Charlotte, NC
03.2019 - Current
Responsible for the framework and oversight of the Human Resources Risk and Compliance program for both domestic and international operations to include supplier and operations risk, business continuity, policy, and compliance. Introduced monthly metrics for leadership transparency and monitoring.
Key Responsibilities Include:
Lead enterprise HR risk and compliance strategy across domestic and international operations, ensuring alignment with corporate governance and regulatory requirements.
Established HR risk framework improving visibility and mitigation across all HR functions.
Directed compliance initiatives covering supplier risk, business continuity, and HR policy.
Develop and manage the overall strategy for the People Team First Line governance, to include establishing and promoting a culture that understands the importance of effective risk management.
Consult on special projects and new initiatives that support enterprise goals and/or have a compliance, risk or governance component.
Partner with global team to review risk and compliance issues and identify proactive measures that support the international requirements while taking into consideration domestic programs to bring alignment where possible.
Head of Bank HR Operations, VP
TIAA Bank (formerly EverBank)
Jacksonville, FL
06.2000 - 03.2019
Responsible for the direction, strategic development and oversight of employee benefit programs, payroll management, HR system administration, and operation functions within the Human Resources Department. Successfully integrated functions across Human Resources using technology to ensure a streamlined approach to the HR technology platform. In addition to normal business operations, led the integration and transition efforts across multiple work streams to include: payroll, HRIS, benefits, reporting & analytics, HR policy, and the implementation of the HR Services model, with the responsibility to ensure the successful integration into TIAA's corporate HR platform and benefits programs.
Key Achievements:
Consolidated Talent Management Systems into one platform.
Served as the interim Compensation Manager.
Managed health and welfare programs for 3,000+ employees.
Negotiated benefit contracts at or below market trends.
Led wellness initiatives improving engagement and reducing costs.
Oversaw audits including 401(k), IRS, and tax audits.
Managed payroll operations and compliance (ERISA, HIPAA, FMLA).
Directed vendor management and HR budget planning.
Led multiple M&A initiatives, integrating systems and processes across the HR function.
Training Assistant
United States Navy
Mayport, FL
06.1992 - 06.1996
Education
MS - Risk Management/Insurance
Florida State University
Tallahassee, FL
BBA - Management (cum laude)
Jacksonville University
Jacksonville, FL
Skills
HR Strategy & Transformation
Risk & Compliance
HR Operations Leadership
M&A Integration
Total Rewards
HRIS & Technology
Workforce Analytics
Vendor Management
Regulatory Compliance
Change Management
Process Improvement
Timeline
Head of Global HR Risk, Governance and Controls, VP
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.