Summary
Overview
Work History
Education
Skills
Timeline
Generic

P. MICHELLE OWENS

Callahan,FL

Summary

Human Resources professional with over twenty years of relevant experience directing and managing all aspects of the HR Shared Services and Operations function to include the design and administration of employee benefit programs, payroll administration, reporting, risk, compliance, governance, and HR technology, in both a multi-company and state capacity.

Overview

34
34
years of professional experience

Work History

Head of Global HR Risk, Governance and Controls, VP

TIAA
Charlotte, NC
03.2019 - Current
  • Responsible for the framework and oversight of the Human Resources Risk and Compliance program for both domestic and international operations to include supplier and operations risk, business continuity, policy, and compliance. Introduced monthly metrics for leadership transparency and monitoring.
  • Key Responsibilities Include:
  • Lead enterprise HR risk and compliance strategy across domestic and international operations, ensuring alignment with corporate governance and regulatory requirements.
  • Established HR risk framework improving visibility and mitigation across all HR functions.
  • Directed compliance initiatives covering supplier risk, business continuity, and HR policy.
  • Develop and manage the overall strategy for the People Team First Line governance, to include establishing and promoting a culture that understands the importance of effective risk management.
  • Consult on special projects and new initiatives that support enterprise goals and/or have a compliance, risk or governance component.
  • Partner with global team to review risk and compliance issues and identify proactive measures that support the international requirements while taking into consideration domestic programs to bring alignment where possible.

Head of Bank HR Operations, VP

TIAA Bank (formerly EverBank)
Jacksonville, FL
06.2000 - 03.2019
  • Responsible for the direction, strategic development and oversight of employee benefit programs, payroll management, HR system administration, and operation functions within the Human Resources Department. Successfully integrated functions across Human Resources using technology to ensure a streamlined approach to the HR technology platform. In addition to normal business operations, led the integration and transition efforts across multiple work streams to include: payroll, HRIS, benefits, reporting & analytics, HR policy, and the implementation of the HR Services model, with the responsibility to ensure the successful integration into TIAA's corporate HR platform and benefits programs.
  • Key Achievements:
  • Consolidated Talent Management Systems into one platform.
  • Served as the interim Compensation Manager.
  • Managed health and welfare programs for 3,000+ employees.
  • Negotiated benefit contracts at or below market trends.
  • Led wellness initiatives improving engagement and reducing costs.
  • Oversaw audits including 401(k), IRS, and tax audits.
  • Managed payroll operations and compliance (ERISA, HIPAA, FMLA).
  • Directed vendor management and HR budget planning.
  • Led multiple M&A initiatives, integrating systems and processes across the HR function.

Training Assistant

United States Navy
Mayport, FL
06.1992 - 06.1996

Education

MS - Risk Management/Insurance

Florida State University
Tallahassee, FL

BBA - Management (cum laude)

Jacksonville University
Jacksonville, FL

Skills

  • HR Strategy & Transformation
  • Risk & Compliance
  • HR Operations Leadership
  • M&A Integration
  • Total Rewards
  • HRIS & Technology
  • Workforce Analytics
  • Vendor Management
  • Regulatory Compliance
  • Change Management
  • Process Improvement

Timeline

Head of Global HR Risk, Governance and Controls, VP

TIAA
03.2019 - Current

Head of Bank HR Operations, VP

TIAA Bank (formerly EverBank)
06.2000 - 03.2019

Training Assistant

United States Navy
06.1992 - 06.1996

MS - Risk Management/Insurance

Florida State University

BBA - Management (cum laude)

Jacksonville University