JOSEPH MARTIN
Denver,CO
Summary
Experienced Project/Program Manager skilled in managing programs and projects over a vast range.
Advanced understanding of organizational strategies, financial management, procurement and contracting.
Expertise in program/project analysis, management and development and execution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SENIOR PROJECT/PROGRAM MANAGER
TECHNIK INC
01.2021 - Current
- Contract Program Manager - Department of Interior (DOI) working with the Bureau of Reclamation (BoR)
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
- Led diverse teams of professionals, overseeing their work efforts and providing guidance to ensure successful completion of assigned tasks.
- Implemented robust communication plans to share updates, accomplishments, and challenges with stakeholders at all levels of the organization.
- Projects of note include; Implementation of Multi-Factor Authentication (MFA), Data In Transit (DIT) Encryption & Data At Rest (DAR) Encryption across all servers. Due to the overall strategic importance, I was able to work with Senior BOR Leadership to compress the deployment schedule such that we were able to reach 90% MFA/DIT/DAR compliance in approximately 6 months.
SENIOR PROJECT/PROGRAM MANAGER
BALANCE PROJECT SERVICES
01.2019 - 01.2021
- Contract project/program manager
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Established regular status reporting mechanisms for stakeholders, maintaining transparency and keeping all parties informed of project progress.
- Participated in pilot tests and revised programs based on feedback and results.
- Monitored project progress, identified risks and took corrective action as needed.
PROGRAM MANAGER
UTICA NATIONAL INSURANCE COMPANY
01.2016 - 01.2019
- Managed senior-level personnel working in Claims and Finance departments.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Participated in vendor selection and management process for program initiatives.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Projects of Note: Developed high level requirements documents and roadmap for migrating their current (in house developed) claims management system to and custom off the shelf (COTS) product. Additionally, completed numerous telecom upgrades (both hardware and software).
AGENT ASPIRANT
STATE FARM
01.2015 - 01.2016
- Leveraged market knowledge and analysis to provide guidance and advice on best insurance product offerings to best protect clients from the unknown.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Verified and improved quality standards by analyzing customer service metrics.
- Presented feedback to management on customer service trends and improvement areas.
- Called prospective clients in market area to explain products offered and qualify leads.
Project Manager
FARMERS INSURANCE CO.
05.2007 - 01.2014
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Provided detailed project status updates to stakeholders and executive management.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Projects of note; I was a workstream lead for all of Specialty Products (boats, RVs, motorcycles, ATVs, etc) for the claims system modernization (Modernization and consolidation of 5 different systems to a centrally managed singular system.
Education
Bachelor of Science - Manufacturing Engineering Technology -
TEXAS A&M UNIVERSITY
Skills
- Vendor Management
- Earned value analysis
- Conflict Resolution
- Budget coordination
- Process Improvement
- Cost Estimates & Budgets
- Strategic Planning
- Budget Control
- Cultural Sensitivity
- Idea Development and Brainstorming
- Relationship Building
- Budget Development
- Change Management
Accomplishments
- Planned and successfully executed the BOR Multi-Factor Authentication (MFA), Data In Transit (DIT) Encryption and Data at Rest (DAR) Encryption. Due to changes in the current threat environment we were requested to develop a schedule such that we would be 90% across all three initiatives by 12/31/2023. While the original plan called for these projects to be completed December of 2025. We were successfully able to develop and implement a process and plan that allowed us to achieve results of 90% MFA compliance, 94% DIT compliance and 99+% DAR compliance
Certification
- PMP - Project Management Professional
Timeline
SENIOR PROJECT/PROGRAM MANAGER
TECHNIK INC
01.2021 - Current
SENIOR PROJECT/PROGRAM MANAGER
BALANCE PROJECT SERVICES
01.2019 - 01.2021
PROGRAM MANAGER
UTICA NATIONAL INSURANCE COMPANY
01.2016 - 01.2019
AGENT ASPIRANT
STATE FARM
01.2015 - 01.2016
Project Manager
FARMERS INSURANCE CO.
05.2007 - 01.2014
Bachelor of Science - Manufacturing Engineering Technology -
TEXAS A&M UNIVERSITY