Paige Montgomery
Dallas,TX
Summary
Insurance Professional with several years of solid experience in claim handling. Excellent communication, interpersonal, organizational and analytical skills. Accomplished team builder with superior leadership and motivational skills. Dedicated to quality management and client satisfaction. Organized and detail-oriented Adjuster dedicated to improving efficiency, productivity and profitability of claims through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster
National General Insurance
03.2022 - 09.2023
- Adjusted over 50 plus claims, on a weekly basis, for Allstate Insurance Auto National
- Catastrophe Department for variety of states
- Handle auto total loss claims including running ACV and making settlement offers
- Assess and apply pre-existing damage, completes accurate total loss evaluations
- Provide extraordinary customer service to all parties involved in the claims process
- Negotiates advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard
- Proactively provide customers with information regarding their vehicle’s cost of repair estimate and explains claims/repair process
- Efficiently manages the total loss settlement process and rental expenses
- Explain procedures and answer inquiries for adjusting auto total loss claims
Independent Insurance Adjuster
Catastrophe Management Solutions/ Pilot Catastrophe Services
02.2020 - 03.2022
- Adjusted over 500 claims for Allstate Insurance Auto National Catastrophe Department for variety of states
- Colorado, Oklahoma, Kansas, Louisiana, Missouri, Montana, Texas, Virginia and West Virginia
- Florida, South
- Carolina, North Carolina managing and achieving accuracy goals with excellent documentation and great Service
- Observes making contact within 18 hours of receiving claim
- Act as point of contact for shop relations, develop relationships and guide through claim process and help restore lives after experiencing a loss
- Determined settlements in compliance with company policies and procedures
- Successfully managed high volume of claims, phone calls and paperwork
- Interpreted and explained policy regulations, exclusions and coverage
- Analyzed auto damage, reviewed maintenance, repair receipts, photos of vehicle and made adjustments accordingly to obtain vehicle market value
- Evaluated, negotiated and settled total loss claims.
GM GAP Adjuster
The Amynta Group
10.2018 - 01.2020
- Total loss evaluations and determine a coverage limit to be applied accordingly
- Responsible for managing queue(s) consisting of vehicles that have been deemed a total loss
- Communicate with Policy Holders, Adjusters, and Vendors
- Review insurance evaluations/offers provided by Insurance Company and negotiate offers as needed
- Answer inbound Insurance calls for the department
- Assist Insurance Supervisor with other duties/projects as requested.
Funding Associate II
Santander Consumer USA
02.2015 - 07.2016
- Used analytic skills to assess accuracy of verifications, calculations and data
- Managed customer files with limited supervision or guidance
- Performed advanced level of verifications to ensure credit guidelines are achieved
- Provided customer service through daily interaction with both internal and external customers, including
- SCUSA personnel, automotive dealerships, vendors and customers.
Loan Funder II
Bank of America
01.2013 - 02.2014
- Analyzed delinquency, performed escrow analysis, analyzed modification scenarios
- Reviewed signed loan documents and review information for accuracy
- Organized monthly reports on monetary losses due to curtailments
- Prepared closing instructions and perform company procedures required to close and fund
- Residential mortgage loans in accordance with company and investor policies and requirements
- Funded FHA/VA Loans.
Compliance Auditor I
Capital One Bank
06.2011 - 10.2012
- Demonstrated all sound judgment for decision making complying with set guidelines and methods
- Maintained and managed well-developed professional knowledge of entire products and service line(s) offered
- Initiated appropriate form letters sent to the customer from the CA Specialist requesting required documents
- Ensured documents received by the CA Specialist, Underwriting, and/or a customer are complete and accurate
- Supported bank-broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling
- Strong audit and test transcript experience in default servicing processes.
Education
Bachelor of Science - Business Management
Texas Woman's University
Denton, TX05.2025
High School Diploma -
Yvonne A. Ewell Townview Magnet Center
Dallas05.2008
Skills
- Licensed Insurance Adjuster
- Excellent Management Skills
- Insurance Adjusting
- Client Relations
- Decision-Making Authority
- Banking/Loans
- Time Management
- Reports
- Word/Excel/PowerPoint
- Professionalism
- Strong Leadership
- Customer Service
- Team Building Abilities
- Ability to Multi-task
- Exceptional Organizational Skills
- Detail-Oriented
- Damage Mitigation
- Valuation Reports
- Insurance Underwriting
- Damage Assessment
- Insurance Policy Coverage Knowledge
- Quality Standards
- Customer Support
- Claims Assessments
- Multi-Line Phone Systems
- Financial Accounting
- Restoration Processes
- Service Quality
- Information Updates
- Customer Satisfaction
- Liability Determinations
- Fraud Detection Knowledge
- Corporate Policies and Procedures
- Medical Records Management
- Claim Handling
- Settlement Agreements
- Policy Interpretation
- Customer Accounts Management
- Customer Interaction
- Loss Analysis
- Service Delivery
- Data Entry
- Auto Mechanics
- Policy Changes
- Client Relations Skills
- Risk Assessment
- Customer Retention
- Monitoring Accounts
- Field Inspection
- Claims Investigations
- Litigating Skills
- Legal Support
- Field Support
- Data Verification
- Mathematics Proficiency
- Regulatory Compliance
- Guest Services
- Medical Terminology
- Estimating Skills
- Vendor Contracts
- Vehicle Repairs
- Cash Register Operations
- Customer Needs Assessments
- Rewards Programs
- Merchandise Sales
- Account Updates
- Court Proceedings
- Credit Card Transaction Processing
- Service Accounts
- Personal Interviews
- Hospital Consultations
- Analyzing Claims
- Payment Arrangements
- Order Entry
- Customer Orders
- Constructive Feedback
- Quality Assurance
- Direct Marketing
- Cold Calling
- Account Maintenance
- POS Transactions
- Customer Experience
- Property Assessments
- Legal Processes
- Evaluating Contracts
- Internal Fraud
- Body Work
- Deductible Collection
- Cost Control
- Price Changes
- Claim Validity Determination
- Payment Transactions
- Standard Operating Procedure
- Investigative Report Preparation
- Claims Inspections
- Team Support
- Production Goals
- Investigation Documentation
- Interpersonal Skills
- Program Promotion
- POS Inventory System Operation
- Excellent Written Communication
- Investigating Proficiency
- Property Adjusting
- Corporate Systems
- Legal Standards
- Repair Negotiations
- Inbound Calls
- Asset Recovery
- Recordkeeping Compliance
- Marketing Techniques
- Federal Regulations
- Reservation Documentation
- Billing
- Bookkeeping
- Product Information
Certification
- Licensed Insurance adjuster in over 20 states.
- Licensed Appraiser for the state of New York and Rhode Island
Timeline
Total Loss Adjuster
National General Insurance
03.2022 - 09.2023
Independent Insurance Adjuster
Catastrophe Management Solutions/ Pilot Catastrophe Services
02.2020 - 03.2022
GM GAP Adjuster
The Amynta Group
10.2018 - 01.2020
Funding Associate II
Santander Consumer USA
02.2015 - 07.2016
Loan Funder II
Bank of America
01.2013 - 02.2014
Compliance Auditor I
Capital One Bank
06.2011 - 10.2012
Bachelor of Science - Business Management
Texas Woman's University
High School Diploma -
Yvonne A. Ewell Townview Magnet Center
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