Poe Burton
Grand Junction,CO
Summary
Dynamic sales associate with a proven track record at J and M Aquatics and Pet Center, excelling in customer service and problem-solving. Skilled in merchandise display and money handling, I effectively resolved customer inquiries, enhancing satisfaction and loyalty. Recognized for maintaining professionalism under pressure while fostering teamwork in fast-paced environments.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
15
15
years of professional experience
Work History
Sales Associate
J and M Aquatics and Pet Center
06.2021 - Current
- Assisted customers in selecting appropriate aquatic products and pets based on individual needs
- Maintained cleanliness and organization of sales floor to enhance customer experience
- Processed transactions accurately using point-of-sale systems
- Educated customers on proper pet care and maintenance practices
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction
- Conducted product demonstrations to highlight features and benefits for prospective buyers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Restaurant Waiter
MEE Hmong Cuisine
03.2011 - 09.2018
- Delivered exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining service flow.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new waitstaff on menu knowledge, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to meet health and safety regulations.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty to the restaurant.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Goal Academy
Pagosa Springs, COSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Money handling
- Store opening and closing
- Professional demeanor
- Merchandise display
Timeline
Sales Associate
J and M Aquatics and Pet Center
06.2021 - Current
Restaurant Waiter
MEE Hmong Cuisine
03.2011 - 09.2018
High School Diploma -
Goal Academy