Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Poet Cardea

Los Angeles,CA

Summary

16 Years of extensive experience in janitorial management and client relations, meticulous and detailed while consistently being proactive and enthusiastic in all professional endeavors. Possess a strong background in OSHA compliance, janitorial and safety training. Skilled in sales and account retention, motivated by the opportunity to exceed senior management expectations, while transforming high-potential cleaners into skilled cleaning technicians.

Overview

22
22
years of professional experience

Work History

Janitorial Consultant

Independent Consultant
12.2019 - Current
  • Consulted 27 service companies on professional janitorial procedures
  • Evaluated service quality and standards through conducting quality control inspections
  • Maintaining accurate business service documentation and invoicing
  • Trained newly hired staff members on effective cleaning and floor care techniques to better overall quality and efficiency of janitorial services
  • Streamlined service response processes to address client concerns
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities

District Manager

ABM Industries Inc.
11.2018 - 12.2019
  • Oversaw day-to-day service operations for Cedars Sinai accounts, Adventist Heath, and White Memorial Hospital
  • Managed 56 employees, 35 contractors
  • Held meetings with account managers to identify service improvements and opportunities
  • Implemented weekly service training
  • Cultivated client relations, while also identifying potential business opportunities
  • Prioritized service issues implementing preventive procedures to ensure client satisfaction
  • Coordinated with other district managers to actualize performance improvement strategies
  • Conducted employee evaluations

Operation Manager

TrialMedic
03.2013 - 10.2018
  • Manage clinical trial facilities, overseeing cleaning staff of 12
  • Supported successful change initiatives, ensuring seamless internal and external audits
  • Established and executed commercial property lease agreements, collection of lease payments, and
  • Prepared bi-weekly payroll financial reports
  • Purchased equipment for lab set-up, ensuring adherence to budgetary constraints and study guidelines
  • Consulted facility administrators and tenants on cleaning and sterile procedure's
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Operations Manager

ECS GREEN CLEAN
01.2008 - 05.2012
  • Managed service operations for over 900,000 square feet of mixed commercial/residential space
  • Collaborate closely with corporate personnel, security, maintenance, subcontractors, vendors, tenants, and city authorities to enhance physical appearance and cleanliness of multiple accounts
  • Analyzed and reported on key performance metrics to senior management
  • Trained cleaning staff in environmentally friendly cleaning procedures and chemical usage
  • Scheduled service request
  • Hired staff for fast-paced and high-profile accounts
  • Managed vendors and subcontractor contracts daily
  • Solicited new business increasing billable revenue
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies

Operations Manager

The Harris Group
01.2002 - 12.2007
  • Managed and coordinated janitorial services
  • Oversaw compliance of contractual service obligations for various commercial accounts
  • Conduct regular inspections to identify and address cleaning standards and safety hazards
  • Trained and guided approximately 32 employees to maintain high service standards and performance
  • Supply and inventory management
  • Reported issues to higher management and clients with great detail

Education

B.S., Business Administration -

Montclair State University
Montclair, NJ
01.1994

Skills

  • Facility Management
  • Project Leadership
  • Operations
  • Hospitality
  • Customer Service
  • Safety Training
  • Janitorial Training
  • Quality Assurance
  • Best Practices Implementation
  • Meticulous attention to detail
  • Staffing
  • Billing

Languages

Spanish
Limited Working

Timeline

Janitorial Consultant

Independent Consultant
12.2019 - Current

District Manager

ABM Industries Inc.
11.2018 - 12.2019

Operation Manager

TrialMedic
03.2013 - 10.2018

Operations Manager

ECS GREEN CLEAN
01.2008 - 05.2012

Operations Manager

The Harris Group
01.2002 - 12.2007

B.S., Business Administration -

Montclair State University

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Poet Cardea