Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

POLLY WILSON

Circleville,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working alone or with a team quickly mastering new skills. Experience with Microsoft Office, Word, Excel, Sheets, Series 4000, and Quick Books.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Purchasing Assistant

FORJAK
CIRCLEVILLE, OHIO
05.2023 - 11.2024
  • Reviewed purchase orders and invoices for accuracy.
  • Developed relationships with vendors to ensure timely delivery of goods.
  • Maintained records of all purchases, pricing, and other important data.
  • Created reports on the status of current orders, inventory levels, and deliveries.
  • Researched potential suppliers to determine best value for materials purchased.
  • Negotiated prices and terms with vendors to secure favorable deals.
  • Coordinated shipping schedules between vendors and customers as necessary.
  • Advised management on changes in product availability, price fluctuations.
  • Monitored stock levels to ensure sufficient supplies were available at all times.
  • Responded promptly to customer inquiries regarding order status or delivery issues.
  • Provided support during vendor audits by gathering relevant documents.
  • Worked closely with Accounts Payable department to resolve invoice discrepancies.
  • Authorized payments for purchases and kept information accessible by sorting and filing documents.
  • Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
  • Entered new purchases into [Software] to keep records updated.
  • Kept inventory within ideal minimum and maximum levels with skilled management.
  • Vetted suppliers' prices, quality and delivery speed to help select optimal vendors.
  • Prepared purchase orders.
  • Purchased quality merchandise at lowest price and correct amounts, adjusted amounts as they changed.
  • Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
  • Maintained and reviewed computerized or manual records of purchased items, costs and inventories.

Customer Service Representative

Estes Express
Columbus, OH
08.2022 - 05.2023
  • Answered phones and emails to provided information about freight location, resolve issues about damages, claims, deliveries, pick-ups, and billing.
  • Scheduled pick-ups and deliveries.
  • Assisted drivers with location and customer contact for deliveries and pick-ups.
  • Assisted drivers and customers with damaged and missing pieces/packages for deliveries.
  • Assisted drivers with delivery of Gold Medal Deliveries entering information into the system.
  • Responsible for running reconciliation report and reconciling all deliveries and pick-ups to account numbers, rolling over those that were not delivered or picked up as scheduled after investigating to be sure.
  • Billing invoices for deliveries and pick-ups.
  • Data entry of the tickets drivers bring back from pick-ups and deliveries.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems for future use and updates on task at hand.
  • Updated databases with new and modified customer data.
  • Referred unresolved customer grievances to designated departments for further investigation.

Warehouse Dispatcher/Clerk

Pixelle Solutions
Chillicothe, Ohio
07.2021 - 08.2022
  • Prepared documents for shipment such as invoices and packing slips.
  • Verified that drivers had proper documentation before allowing them access to vehicles.
  • Answered customer requests with information about product availability.
  • Answered customer requests with information about product availability, status updates on when there load would be ready.
  • Managed daily loading of trucks according to location of product in warehouse and time scheduled as well as time driver arrived.
  • Tracked changes in computer system to keep records current and accurate.
  • Check drivers in system with information for there load
  • Answer emails and create, add and delete deliveries and shipments in the system.
  • Print shipments and T/O them so they were prepared to be picked.
  • Handle angry drivers and agents for delays or loads being rescheduled to being late or malfunctions in the warehouse beyond your control
  • Assisting forklift drivers with picking product for loads not showing in a bin or not showing enough etc.

Insurance Customer Service Representative

Hummel and Plum
Circleville, Ohio
08.2019 - 07.2021
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Processed new policy applications and updated existing policy documents.
  • Verified accuracy of customer data entered into the system.
  • Maintained accurate records of customer interactions and transactions.
  • Researched relevant policy information to answer customer questions.
  • Provided quotes on home and auto policies through 20 different companies to get the best possible rate.
  • Facilitated payment processing for premium payments and renewals.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Advised customers on available coverage options that best fit their individual needs.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Investigated discrepancies between actual charges and expected premiums.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Navigated computer system to look up customer information and update policies.
  • Asked probing questions and offered solutions to resolve customer issues.
  • Attended training and educational seminars to enhance knowledge and credentials.
  • Entered leads and new applications, pulled data reports and submitted changes to attract and retain customers and increase business.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Handled modification and updating of policies.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation

Insurance Customer Service Representative

Anderson Insurance
Circleville , Ohio
04.2013 - 08.2019
  • Greeted customers and provided prompt, courteous service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Processed new policy applications and updated existing policy documents.
  • Verified accuracy of customer data entered into the system.
  • Provided quotes on home and auto through 15 companies.
  • Facilitated payment processing for premium payments and renewals.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Advised customers on available coverage options that best fit their individual needs.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Investigated discrepancies between actual charges and expected premiums.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Navigated computer system to look up customer information and update policies.
  • Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
  • Asked probing questions and offered solutions to resolve customer issues.
  • Attended training and educational seminars to enhance knowledge and credentials.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.
  • Entered leads and new applications, pulled data reports and submitted changes to attract and retain customers and increase business.
  • Conducted direct mail campaigns, personal insurance reviews and outbound calling blitzes to coordinate prospecting.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Assisted claimants, providers and clients with problems or questions regarding claims.

Education

High School Diploma -

Pickaway-Ross Career And Technology Center
Chillicothe, OH
05-1990

Skills

  • Time Management
  • Data entry
  • Customer Service
  • Skilled In Micro Soft Office, Word, Sheets, Series 4000, Quick Books
  • Negotiating
  • Relationship Building

Certification

  • Insurance Property and Casualty License

References

References available upon request.

Timeline

Purchasing Assistant

FORJAK
05.2023 - 11.2024

Customer Service Representative

Estes Express
08.2022 - 05.2023

Warehouse Dispatcher/Clerk

Pixelle Solutions
07.2021 - 08.2022

Insurance Customer Service Representative

Hummel and Plum
08.2019 - 07.2021

Insurance Customer Service Representative

Anderson Insurance
04.2013 - 08.2019

High School Diploma -

Pickaway-Ross Career And Technology Center

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