Polat Aytemur
Luxury Hospitality Consultant
Englewood,NJ
Summary
Accomplished hospitality leader with a distinguished career in luxury hotels and private clubs. Renowned for elevating team performance, surpassing guest expectations, and delivering operational excellence at every level. Skilled in strategic planning, resource optimization, and cultivating high-performing, collaborative teams. A trusted professional with a proven ability to drive results and uphold the highest standards of service and quality.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Operations Manager
World Luxury Hospitality
New York , New York
08.2024 - Current
- Drafted, negotiated, and managed contracts, ensuring their seamless execution and timely completion.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with top-tier clients through consistent engagement, collaboration, and transparent communication practices.
- Provided leadership for continual management and employee training initiatives.
Director of MO Lounge
Mandarin Oriental
New York , NY
1 2023 - 7 2024
- Managed budgets, controlled costs, and monitored financial performance to optimize profitability.
- Led a team of 32 Union employees, fostering exceptional guest service and satisfaction through supportive leadership and targeted training.
- Collaborated with cross-functional teams to execute high-profile events, afternoon teas, tastings and enhancing the brand's reputation.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Oversaw the relaunch of the MO Lounge after renovations, ensuring a successful reopening and continued high standards.
Senior Food & Beverage Manager
Park Lane
New York , New York
12.2021 - 12.2022
- Managed the successful pre-opening of Rose Lane Bar & Lounge and Darling Rooftop Bar, ensuring smooth operations and exceptional guest experiences.
- Supervised recruitment, training, and performance of a diverse team of over 40 employees.
- Implemented training programs that enhanced staff performance and efficiency.
- Achieved significant cost reduction through effective expenditure and payroll management.
- Analyzed P&L statements to identify areas for improvement and enhance profitability.
In Room Dining Manager
The Peninsula
New York , New York
01.2019 - 09.2020
- Orchestrated a refined guest service experience, maintaining the hotel's five-star ranking.
- Assisted the Director of Food and Beverage in divisional planning and project management.
- Led a team of 29 employees, implementing innovative strategies to enhance service quality.
- Proactively addressed guest inquiries and complaints, ensuring swift resolutions.
Facilities and Services Manager
CORE Club
New York , NY
02.2017 - 09.2018
- Managed a 33,000 sq ft. luxury private club, overseeing a variety of amenities and services.
- Improved facility services, safety, and quality by developing vendor contracts and control processes.
- Successfully completed multiple concurrent projects, including renovations and art installations.
- Demonstrated expertise in handling emergency situations and ensuring operational continuity.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
Education
Bachelor of Arts - Hotel Management, Hospitality & Tourism
University of The Virgin Islands
US Virgin Islands 09.2013 - 05.2017
Skills
Leadership & Team Management
Strategic Planning & Execution
Budgeting & Financial Analysis
Guest Satisfaction & Service Excellence
Event Planning & Execution
Staff Training & Development
Operational Efficiency & Cost Reduction
Facilities management
Client relations
Creativity and innovation
Timeline
Senior Operations Manager
World Luxury Hospitality
08.2024 - Current
Senior Food & Beverage Manager
Park Lane
12.2021 - 12.2022
In Room Dining Manager
The Peninsula
01.2019 - 09.2020
Facilities and Services Manager
CORE Club
02.2017 - 09.2018
Bachelor of Arts - Hotel Management, Hospitality & Tourism
University of The Virgin Islands
09.2013 - 05.2017
Director of MO Lounge
Mandarin Oriental
1 2023 - 7 2024