Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Hi, I’m

POLET HOOSIER

Fort Leonard Wood,Missouri
POLET HOOSIER

Summary

Empathetic Criminologist with history of working within the mental-behavioral health, criminal justice, and business administration fields. Proven to build client rapport and facilitate growth. Experienced facilitating individuals with skills training, case management, and administration planning. Hardworking with progressive experience across various mental health, behavioral health, criminal justice, and business fields. Background working in outpatient, crisis, business professional, and community outreach environments. Knowledgeable in public relations and maintaining good rapport with the community in difficult circumstances.

Overview

10
years of professional experience
1
Certification

Work History

The House Of Good Shepherd

Case Planner
05.2023 - 05.2024

Job overview

  • Implemented family assessment service plans: provided in-home services including monitoring of provisions and safety, behavior management training for foster care families and biological families and supervised visits between children and biological family when necessary
  • Provided 24-hour on-call crisis intervention for families, as needed
  • Assisted families in identifying and obtaining appropriate clinical, recreational, financial, medical or other support services designed to fully integrate the family with community-based support in accordance with treatment plan; made referrals as necessary
  • Arranged medical, mental health, and educational appointments for families
  • Monitored school attendance and performance for each child on caseload in accordance with treatment team recommendations
  • Accompanied families to scheduled medical, mental health appointments, or court appointments, and provide or arrange transportation when necessary
  • Acted as liaison between parents/families, Family Court, Probation, Department of Family and Protective Services, State Department of Social Services, school officials, agency personnel or other service providers as necessary/appropriate
  • Assumed Lead Case Planner's responsibilities when indicated; this could include scheduling Uniform Case Record (UCR) meetings, coordination of services for family members in need, etc
  • And case conferences
  • Provided assistance with being a legal 3rd party monitor for family case conferences with Foster Care Agency and State Department of Social Services
  • Actively participated in treatment team meetings and planning conferences
  • Completed documentation per agency policy and procedure (e.g
  • Log entries, mileage, medical, incident reports, intake, Uniform Case Record (UCR), Plan Amendments, affidavits, utilization reviews, service plans etc.)
  • Attended agency in-service trainings, workshops and seminars as appropriate or required
  • Participated in State Family and Protective Services training and certifications to stay up to date with current statistics, policies, and procedures regarding family advocacy, family violence, children abuse, mediation, etc
  • Researched outside trainings related to job duties / case specific needs, provided outside trainings to foster care families to help improve foster children care
  • Took part in Quality Improvement Trainings and demonstrated commitment and active participation in the agency's ongoing Quality Improvement Program
  • Collaborated with three different counties, traveled to perform duties, and stayed up to date with each county’s regulations, policies and procedures to be able to coordinate the needs of each case accordingly for foster care families and biological families
  • Developed creative solutions for complex cases, utilizing critical thinking skills to overcome obstacles.
  • Participated in ongoing professional development opportunities, staying informed on best practices in case management and relevant policy changes.
  • Improved client satisfaction by providing timely and compassionate support throughout the case planning process.

ACS

FORT LEONARD WOOD ARMY COMMUNITY SERVICES VOLUNTEER
09.2022 - 02.2023

Job overview

  • Provided information & Assistance to families in need of Social Services or in Crisis
  • Assisted with any clerical work needed from Administration and Management
  • Aided with programs and events being provided by Army Volunteer Corps, Family Advocacy, and New Parent Support
  • Assisted with Front Desk duties such as answering phones, signing in Service Members, directing service members to designated offices, file organizing, and making appointments
  • Assisted Relocation/Readiness with inventory and organization of Lending Closet for Service Members
  • Helped Army Volunteer Corps with coordination and execution for Volunteer events

Center for Health Care Services Adult Community Services

QUALIFIED MENTAL HEALTH PROFESSIONAL-CS/ CARE MANAGER/ SUPPORTED EMPLOYMENT SERVICES
12.2021 - 09.2022

Job overview

  • Provided direct services for consumers and completed associated case management documentation for the consumer and program
  • Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidence-based practices delivered with fidelity
  • These services are delivered in multiple settings including field-based services (individual’s home or other identified locations) and clinic-based services
  • Individuals served may have multi-system involvement such as Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc
  • Completed indirect support activities including documentation, correspondence, death review packets, and prescription assistance consultations
  • Conducted assessments and developed treatment plans for consumers
  • Documented all clinical interactions and updates in electronic medical records and other required platforms
  • Ensured clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements and complies with Quality Improvement Processes
  • Participated in supervision and development opportunities including individual/group supervision, and meetings/training as assigned
  • Provided case management support and various activities including care coordination, direct services, discharge planning, referrals, linkage and transition to next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross collaboration with interdisciplinary teams
  • Provided direct individualized clinical services at a designated percentage of hours worked assigned by the business unit
  • Supported CHCS No Show Efforts by utilizing appropriate scheduling and communication tools
  • Performed Supported Employment duties such as resume building, interviewing skills training, advocating for client with Employer, skills training clients on how to implement their mental health in working environment, teaching clients how to professionally dress, helping clients obtain legal documentation to work, and helping clients obtain clothes for interviews and work, and help client obtain reliable transportation to work

Lowes

RECEIVING MANAGER/BUSINESS COORDINATOR
08.2021 - 11.2021

Job overview

  • Received and staged incoming inventory for movement to storage or sales floor
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly
  • Supervised warehouse team, including schedule management, training, and task delegation
  • Kept the stockroom free of hazards, working efficiently and properly organized
  • Compared shipment contents with paperwork to support inventory accuracy and records management
  • Organized storage areas to maximize movement and minimize labor
  • Prepared accurate shipping orders and bills of lading to direct and route materials
  • Investigated inventory discrepancies to maintain recordkeeping validity
  • Collected merchandise returns from the sales floor, checked price tags, and hung on racks
  • Led and managed projects to support logistics efforts and plans
  • Prepared inventory for shipment by attaching tags and labels
  • Liaised with vendor representatives to rectify damages and shortages
  • Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities

Center for Health Care Services Children's Outpatient Services/Crisis/ Respite

QUALIFIED MENTAL HEALTH PROFESSIONAL-CS/SKILLS TRAINER/CARE MANAGER
10.2019 - 04.2021

Job overview

  • Children's Services works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to children and adolescents as well as caregivers in a child-centered, family focused approach utilizing evidence-based practices delivered to fidelity
  • These services are delivered in multiple types of settings including field-based services in the child's home, school, or other identified locations as well as clinic-based services provided from multiple Children's Behavioral Health (CBH) clinic locations in San Antonio
  • Children's Services – Outpatient – This position works in the CBH Outpatient programs and among the various CBH facility locations
  • Services in this program include individual and group outpatient services for children and adolescents which includes Crisis Services, Medication Management, Targeted Services, Complex Services, Intensive Family Services, as well as Young Child Services, and Transition-Age Youth Services (TAY)
  • Children's Crisis Services – This position works in the Child and Adolescent Crisis Unit and/or the field via Children's Mobile Outreach Team (CMOT)
  • Services in the unit include emergency and planned crisis care for children and adolescents ages 3 to 17 who have a behavioral health diagnosis or need
  • Stabilization and hospital coordination are essential functions
  • Children's Crisis Respite – This position works in the CBH Crisis-Respite Residential Center
  • Services in the unit include emergency and planned respite care for children and adolescents ages 5-17 years of age who have a behavioral health diagnosis or need
  • The program provides daily care for individuals including transportation to and from school, activities, or employment
  • Other services provided include meals; medication monitoring; supervised recreation; skills training; community referrals; and 24-hour supervision in a semi-secured environment
  • Cross-training: Children's crisis services and children's crisis respite staff are cross-trained
  • Created client treatment plans based on assessments and goals
  • Adhered to HIPAA confidentiality requirements by safeguarding files
  • Referred clients to external resources for additional support
  • Performed research tasks to increase knowledge of human behavior and performance
  • Developed treatment plans based on client mental and physical conditions
  • Assisted clients in overcoming dependencies, adjusting to change, and removing bad habits
  • Counseling patients individually and in group sessions
  • Collected client information through interviews, observations, and tests
  • Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
  • Demonstrated sensitivity and competence in treating patients from diverse backgrounds
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions
  • Conducted therapeutic individual and family therapy sessions
  • Collaborated closely with the treatment team to appropriately coordinate client care services
  • Conferred with clients to discuss treatment options and therapy goals
  • Documented service plans, treatment reports and progress notes
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain a safe milieu
  • Helped clients deal with substance abuse, mental illness, and other concerns by delivering personalized counseling support
  • Gauged and documented effectiveness of interventions and treatments

Respite Care of San Antonio

DIRECT CARE GIVER
01.2019 - 01.2020

Job overview

  • Demonstrate activities such as bathing, grooming, and dressing to train children in daily self-care practices
  • Serve meals and eat with the children to act as a role model
  • Engage special needs children while reinforcing positive behaviors and promoting social interaction
  • Follow recommended teaching techniques, behavior management programs, etc
  • To assist children with increasing their independent living functions
  • Attend to routine health care needs of residents under supervision of medical personnel
  • Observe and document children's behavior
  • Physically restrain children (who may be a danger to themselves or others) if necessary
  • Document, report, and review children's daily progress, needs, medical issues, and behaviors
  • Maintain the cleanliness and neatness of indoor and outdoor areas (e.g
  • Residential home, playground area, and other campus areas)
  • Perform antiseptic cleaning duties, laundry, and other housekeeping duties in living areas
  • Transporting children to and from medical appointments/school as needed
  • Assisted with client personal care needs to foster independence and well-being
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living
  • Maintained daily living standards by assisting clients with personal hygiene needs
  • Helped clients with personal needs from exercise to bathing and personal grooming
  • Supervised medication administration, personal hygiene, and other activities of daily living
  • Followed care plan and directions to administer medications
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care
  • Engaged with patients and families to provide emotional support and daily living instruction
  • Transported patients to medical, dental, and personal care appointments

Bexar County Pretrial Services

PRETRIAL OFFICER II
06.2019 - 10.2019

Job overview

  • Under general supervision, responsible for identifying, interviewing, and processing individuals in the Bexar County Adult Detention Center eligible for legal counsel, financial review and/or release on Personal Recognizance (PR) Bond; submits bond applications and substantiating information to County and District Courts for approval/denial; instructs inmates on bond requirements; coordinates the release of inmates approved for PR Bond; and performs related duties as required
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders
  • Supervised adult offenders to monitor compliance with court ordered conditions
  • Recommended probation conditions to court, including drug treatment, vocational rehabilitation, and mental health programs
  • Counseled adult felony offenders with legal, substance abuse, mental health, employment, and personal problems
  • Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision
  • Assisted with case completion by conducting office, home, and employment visits to ensure adherence to legal requirements
  • Offered transitional services for program offenders, including referral to appropriate community agencies and organizations
  • Reported unusual conditions and questionable items to supervisor for corrective action

St. Mary’s University Business Office

ASSISTANT ACCOUNT SPECIALIST
10.2017 - 12.2018

Job overview

  • Account Specialists and Senior Account Specialists with special projects regarding accounting, process payments for students, assisted students with their student accounts, completed special projects for the Finance department, and answered any questions regarding student bills and student charges
  • Upheld compliance, quality, and service standards
  • Established accounts for new customers and updated existing accounts with current demographic and order information
  • Resolved problems by performing both routine and complex account updates
  • Used networking, customer service and interpersonal skills to connect with potential customers and make sales
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities
  • Tracked customer desires and dislikes in order to help management understand needs and update offerings

Brownsville Fire Explorers Program

TRAINING ADVISOR OFFICER
01.2015 - 12.2018

Job overview

  • Is responsible for assessing training needs of the Fire Explorers through effective evaluation and consultation of requests for training; formulates training plans and implements comprehensive in-service training programs and provides new junior cadets orientation for the program
  • Performing physical training with cadets (PT), training in room search, bunker gear compliance, Fire equipment and Fire Apparatus Knowledge and correct usage, trained junior cadets in proper Emergency Patient Transport, and CPR
  • In addition, TAO was also responsible for attending Public Relations events with Junior Cadets to promote the program and built good rapport with the community, attending Fire Games Competitions with Junior Cadets, and providing supervision over junior cadets and maintaining communication with families
  • TAO is also responsible for attendance accountability of junior cadets and reporting attendance to Program Instructor, maintaining all Fire Department Bunker gear organized and inventory, and teaching firefighting and EMS skills to Junior Cadets
  • Explained goals and expectations required of trainees
  • Created and offered additional materials to enhance training
  • Developed complete training programs and led training using expert learning techniques
  • Managed various training courses by developing curricula, instructions, documents, and written tests

Schlitterbahn Beach Waterpark and Resort

RETAIL SALES ASSOCIATE
05.2018 - 08.2018

Job overview

  • Assist customers with questions, give directions, count money, provide surveillance to avoid stealing or money fraud, processed payments, and organized clothes
  • Retail Associates play a significant role in the day-to-day functionality of the retail outlets, as they welcome guests and sell park-related merchandise in retail outlets
  • Must be friendly and outgoing with a high customer service acumen
  • Must be willing and able to work long summer hours, holidays, and weekends throughout the year
  • Must be able to pass a basic math/Schlitterbahn cashiering test
  • Must be flexible to work different locations
  • Must maintain a professional appearance and meet park grooming guidelines
  • Help Train new coming employees
  • Relays all customer feedback to management
  • Greeted each customer and helped in finding requested items, helping boost customer satisfaction and retention
  • Helped customers by answering questions and locating merchandise
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Initiated friendly conversation with customers to determine the level of assistance required
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Followed company policies, rules, and procedures to promote company goals and maintain safety

China Grove Fire Department

FIREFIGHTER
08.2015 - 12.2017

Job overview

  • Assist people in distress, rescue fire victims and extinguish fires as quickly as possible
  • Firefighters must perform a wide range of tasks in addition to fighting fires, Firefighters also respond to auto accidents and other emergencies
  • When responding to a fire or accident scene, a Firefighter may have to administer CPR or perform other first-aid procedures
  • With special training, firefighters may also perform basic life-support procedures
  • Excellent interpersonal communication skills are a must for any Firefighter
  • The position requires a great deal of contact with fire and accident victims, police officers and government officials
  • A good rapport with the community is a MUST, firefighters will always act respectfully and professionally
  • Due to the environment of the job, and fires can rage out of control quickly, a Firefighter must be able to make quick and safe decisions
  • Training new Volunteer Firefighters to perform their duties in a safe manner
  • Operating rescue boats and other watercraft
  • Administering basic life support
  • Rescuing accident victims in wet, icy conditions
  • Operating, monitoring, and maintaining fire-fighting equipment, such as hoses, extinguishers, and personal protective equipment
  • Providing basic medical attention to fire and accident victims
  • Rescuing people from dangerous situations
  • Preparing accident reports
  • Providing CPR
  • Completing Firefighter and EMT training with the department
  • Trained continuously to maintain required physical fitness for demanding work
  • Administered emergency treatment and medical care to people injured in accidents and fires
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care
  • Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel

San Antonio Youth Literacy

SAYL BUDDY
01.2016 - 05.2017

Job overview

  • The 2nd Grade Reading Buddy program is an early intervention program focused on promoting the literacy skills of elementary school-aged children who are at-risk of school failure due to poor reading skills due to language barriers, educational needs, or not enough engagement at home
  • Had to be Certified and Cleared in order to tutor students in over 65 elementary schools and program sites throughout San Antonio
  • The SAYL curriculum focuses on strengthening and improving the literacy skills of students who are reading below their appropriate grade level
  • Helped students with subject knowledge as well as general abilities in learning, studying, and retaining information
  • Academic support was provided in various subjects outside classrooms
  • Coordinated with parents and educators to schedule sessions and develop tutoring strategies
  • Worked with pupils to identify learning style and select appropriate teaching methods
  • Tutored students in various subjects to improve classwork and grades
  • Recorded student progress and tutoring session details
  • Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time
  • Reviewed, evaluated, and marked assignments and examinations

St. Mary's University School of Humanities

ASSISTANT TO ADMINISTRATIVE ASSISTANT
09.2015 - 05.2016

Job overview

  • Assisted Professors with preparing for classes, worked on special projects from the Admin or Dean, answered phone calls, send, and receive mail, scheduled students for meetings with professors, and helped prepare presentations for the Sociology, Criminal Justice, Criminology, Anthropology, Forensic Science, Economics, Exercise Sports Science, and Art Departments
  • Greeted and prepared conferences for the School of Humanities
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Organized and maintained filing and document management systems by coordinating, archiving, and purging files
  • Handled management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports

United States Pretrial Services

DATA ENTRY SPECIALIST ASSISTANT
06.2014 - 08.2015

Job overview

  • Assisted Federal Data Entry Specialist, performed Receptionist duties, answered phones, oversaw U.S Mail, received and processed legal documents, would go to court to observe cases, input case information and case notes into data system, revise cases, edit cases, would destroy case files, and coordinated with Federal Agencies
  • Identified, corrected, and reported data entry errors
  • Completed accurate and efficient data entry and database updates to support business operations
  • Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data
  • Identified and corrected data entry errors to prevent duplication across systems

Education

St. Mary's University
San Antonio, TX

Bachelor of Arts from Criminology
12.2018

James Pace Early College HS
Brownsville, TX

Associate of Arts from Law Magnet Program
06.2015

Skills

  • MS Office
  • Microsoft Excel
  • Retail sales
  • CPR
  • PowerPoint
  • Training
  • Management
  • Documentation
  • Organizational Skills
  • Legal Drafting
  • Legal Research
  • Behavior Management
  • Public Relations
  • Case Management
  • Behavioral Health
  • Computer Networking
  • Tutoring
  • Social Work
  • Fundraising
  • Teaching
  • Skills Training
  • Case Planning
  • Organization
  • Scheduling
  • Mediation
  • Administration
  • Accounting
  • Coordinating
  • Trauma-informed care
  • Teamwork and collaboration
  • Problem-solving
  • Documentation accuracy

Certification

  • SALMA
  • MEDIATOR
  • SWIM SAFETY
  • DEFENSIVE DRIVING BASICS
  • RECOGNIZING AND REPORTING SEXUAL ABUSE
  • ARMATUS- LEARN TO PROTECT
  • CPR
  • QUALIFIED MENTAL HEALTH PROFESSIONAL-CS

Additional Information

  • Authorized to work in the United States for any Employer
  • Ability to travel
  • Military Spouse

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Case Planner

The House Of Good Shepherd
05.2023 - 05.2024

FORT LEONARD WOOD ARMY COMMUNITY SERVICES VOLUNTEER

ACS
09.2022 - 02.2023

QUALIFIED MENTAL HEALTH PROFESSIONAL-CS/ CARE MANAGER/ SUPPORTED EMPLOYMENT SERVICES

Center for Health Care Services Adult Community Services
12.2021 - 09.2022

RECEIVING MANAGER/BUSINESS COORDINATOR

Lowes
08.2021 - 11.2021

QUALIFIED MENTAL HEALTH PROFESSIONAL-CS/SKILLS TRAINER/CARE MANAGER

Center for Health Care Services Children's Outpatient Services/Crisis/ Respite
10.2019 - 04.2021

PRETRIAL OFFICER II

Bexar County Pretrial Services
06.2019 - 10.2019

DIRECT CARE GIVER

Respite Care of San Antonio
01.2019 - 01.2020

RETAIL SALES ASSOCIATE

Schlitterbahn Beach Waterpark and Resort
05.2018 - 08.2018

ASSISTANT ACCOUNT SPECIALIST

St. Mary’s University Business Office
10.2017 - 12.2018

SAYL BUDDY

San Antonio Youth Literacy
01.2016 - 05.2017

ASSISTANT TO ADMINISTRATIVE ASSISTANT

St. Mary's University School of Humanities
09.2015 - 05.2016

FIREFIGHTER

China Grove Fire Department
08.2015 - 12.2017

TRAINING ADVISOR OFFICER

Brownsville Fire Explorers Program
01.2015 - 12.2018

DATA ENTRY SPECIALIST ASSISTANT

United States Pretrial Services
06.2014 - 08.2015

James Pace Early College HS

Associate of Arts from Law Magnet Program

St. Mary's University

Bachelor of Arts from Criminology

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POLET HOOSIER