Poleth Rojas
Phoenix,AZ
Summary
Bilingual Detail-oriented, trained in order processing and inventory management. Possesses strong multitasking and time management abilities. Customer-oriented Clerk with skills in communications. Proven excellence in and dedicated to answering customer questions. Personable professional with strong background in guiding and assisting customers, helping coworkers and completing important tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control.
- Responsible with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
12
12
years of professional experience
Work History
Pharmacy Assistant
Optum Specialty Pharmacy
Phoenix, AZ
02.2018 - Current
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Kept pharmacy counter and related areas clean,
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Updated computer system with current customer, payment and inventory information.
- Verified order information against computer database.
Front Desk Associate
Gross Reviews System/part Time
Phonex, AZ
07.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Answers phones in person and via computer for guests and provided confirmation information.
- Received Mail orders and entered customer information in the system
- Scanned customer documents into the system
Lead Cashier
Continental Cleaners
Phoenix, AZ
07.2012 - 02.2018
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Balanced and handled all cash and sales reports
Education
High School Diploma -
Ocotillo High School
Phoenix, AZ05.2002
Skills
- Critical Thinking
- Problem-Solving
- Decision Making
- Mathematical Aptitude
- Inventory Receipt
- Cash Handling
- Addressing Customer Inquiries
- Relationship Building
- Answering and Routing Calls
- Payment Processing
- Verbal and Written Communication
- Time Management
Languages
Spanish
Full Professional
Timeline
Front Desk Associate
Gross Reviews System/part Time
07.2020 - Current
Pharmacy Assistant
Optum Specialty Pharmacy
02.2018 - Current
Lead Cashier
Continental Cleaners
07.2012 - 02.2018
High School Diploma -
Ocotillo High School