Skilled Labor Worker with a strong track record of success in maintenance, repair, and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise in operating basic hand and power tools. Excellent work performance in individual and team roles combined with a superior attendance record.
Overview
19
19
years of professional experience
Work History
Laborer
OLD TOWN EAGLE CONTRACTOR
06.2012 - Current
Worked alongside the team to accomplish work goals according to schedule.
Understood and followed verbal and written instructions to complete work correctly.
Maintained organized and clean work areas at all times on job sites.
Loaded, unloaded, and moved material to and from storage and production areas.
Prepared job sites by removing debris and setting up materials and tools.
Organized materials, tools, and equipment to supply team members.
Performed general housekeeping and cleaning tasks.
Utilized construction tools and machinery to effectively complete job site projects.
Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Identified and reported hazards on job sites to prevent accidents and injuries.
Observed site safety rules to maximize protections for team members and equipment.
Used a variety of hand and power tools to complete tasks.
Loaded and unloaded materials onto trucks and trailers.
Followed instructions and safety protocols to prevent accidents and injuries.
Cleaned and maintained tools, equipment, and worksites.
Provided labor support to carpenters, masons, and other skilled trades.
Inspected tools and equipment to maintain safety and efficiency.
Assisted in digging, trenching, and backfilling trenches and foundations.
Completed tear-down of existing structures to prepare for new construction.
Mixed and poured concrete for a variety of projects.
Installed drywall, siding, and other structural components.
Elderly Caregiver
Mcdonald Employment Services
06.2005 - Current
Maintained a clean, safe, and well-organized patient environment.
Offered companionship and kindness to elderly patients.
Assisted clients with daily living need to maintain self-esteem and general wellness.
Provided safe mobility support to help patients move around personal and public spaces.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
Assisted disabled clients to support their independence and well-being.
Entertained, conversed, and read aloud to keep patients mentally alert.
Transported individuals to events and activities, medical appointments, and shopping trips.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Assisted clients with physical therapy exercises to maintain and improve strength, flexibility, and balance.
Developed and implemented individualized care plans to cater to client needs and better assist.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Monitored clients' overall health and well-being and noted significant changes.
Provided compassionate and patient-focused care to cultivate well-being.
Assisted with daily living activities, running errands, and household chores.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Guided patients to restrooms to support bladder and bowel relief requirements.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
Completed regular check-ins and progress reports for each client.
Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Entrusted to handle confidential and sensitive situations in professional matters.
Transported clients to and from medical appointments with safety and efficiency.
Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
Recorded status and duties completed in logbooks for management.
Package Handler
DFW International Airport
05.2021 - 05.2023
Followed safety regulations to maintain a safe work environment.
Removed jams and unblocked the conveyor system to maintain the flow of goods.
Proved successful working within tight deadlines and a fast-paced environment.
Used hand-held scanners and physical logs to accurately track item movements.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Assembled, sealed, and loaded packages into the correct trucks.
Followed verbal and written instructions to properly move and ship products.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Stored and secured packages in designated areas to prevent damage and theft.
Communicated regularly with supervisors to provide information on delays and issues with shipments.
Prepared pallets of boxes for easy transportation between customer and storage locations.
Loaded package containers onto forklifts and transported them into packaging areas.
Maintained accurate records of incoming and outgoing packages and shipments for future reference.
Maintained a clean, orderly work environment free of hazards.
Loaded and unloaded materials onto and off of trucks for fast shipment.
Built strong relationships with customers and vendors through excellent customer service.
Monitored and tracked shipment progress to confirm on-time delivery.
Customer Service Representative
DFW Airport
05.2017 - 02.2019
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Answered a constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Provided primary customer support to internal and external customers.
Tracked customer service cases and updated service software with customer information.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, and handled time, and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Investigated and resolved accounting, service, and delivery concerns.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Security Officer
DFW Airport
09.2013 - 04.2016
Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
Acted quickly during emergencies to reduce the opportunity for damage and injury.
Reported suspicious activities and persons to law enforcement.
Acted quickly during emergencies to reduce the opportunity for damage and injury.
Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
Screened individuals and prevented the passage of prohibited articles into restricted areas.
Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Monitored CCTV cameras and alarm systems for security breaches.
Examined doors, windows, and gates to verify security.
Regulated vehicle and pedestrian traffic onto building grounds.
Responded quickly to emergencies to assess and deflect issues.
Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports.
Inspected and adjusted security systems, equipment, and machinery to maximize coverage of parking lots and building interior and exterior.
Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
Financial Investigation Analyst at Eagle Harbor Contractor Drug Enforcement AdministrationFinancial Investigation Analyst at Eagle Harbor Contractor Drug Enforcement Administration