Summary
Overview
Work History
Education
Skills
Timeline
Generic

Polikapi Moungaloa

Federal Way,WA

Summary

Skilled Labor Worker with a strong track record of success in maintenance, repair, and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise in operating basic hand and power tools. Excellent work performance in individual and team roles combined with a superior attendance record.

Overview

19
19
years of professional experience

Work History

Laborer

OLD TOWN EAGLE CONTRACTOR
06.2012 - Current
  • Worked alongside the team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Organized materials, tools, and equipment to supply team members.
  • Performed general housekeeping and cleaning tasks.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Used a variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment, and worksites.
  • Provided labor support to carpenters, masons, and other skilled trades.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Assisted in digging, trenching, and backfilling trenches and foundations.
  • Completed tear-down of existing structures to prepare for new construction.
  • Mixed and poured concrete for a variety of projects.
  • Installed drywall, siding, and other structural components.

Elderly Caregiver

Mcdonald Employment Services
06.2005 - Current
  • Maintained a clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living need to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
  • Assisted disabled clients to support their independence and well-being.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility, and balance.
  • Developed and implemented individualized care plans to cater to client needs and better assist.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Guided patients to restrooms to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
  • Completed regular check-ins and progress reports for each client.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Entrusted to handle confidential and sensitive situations in professional matters.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
  • Recorded status and duties completed in logbooks for management.

Package Handler

DFW International Airport
05.2021 - 05.2023
  • Followed safety regulations to maintain a safe work environment.
  • Removed jams and unblocked the conveyor system to maintain the flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into the correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported them into packaging areas.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Maintained a clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Monitored and tracked shipment progress to confirm on-time delivery.

Customer Service Representative

DFW Airport
05.2017 - 02.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, and handled time, and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved accounting, service, and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Security Officer

DFW Airport
09.2013 - 04.2016
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Acted quickly during emergencies to reduce the opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Acted quickly during emergencies to reduce the opportunity for damage and injury.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
  • Screened individuals and prevented the passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows, and gates to verify security.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Responded quickly to emergencies to assess and deflect issues.
  • Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident reports.
  • Inspected and adjusted security systems, equipment, and machinery to maximize coverage of parking lots and building interior and exterior.
  • Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.

Education

GED -

TONGA HIGH SCHOOL
11.2005

Skills

  • Snow Removal
  • Plates Presentation
  • Safety Awareness
  • Heavy Lifting
  • Trash Collection
  • Carrying Heavy Loads
  • Time Management
  • Cement Mixing
  • Team Collaboration
  • Jobsite Safety
  • Hand and Power Tools
  • Customer Preferences
  • Site Cleanup

Timeline

Package Handler

DFW International Airport
05.2021 - 05.2023

Customer Service Representative

DFW Airport
05.2017 - 02.2019

Security Officer

DFW Airport
09.2013 - 04.2016

Laborer

OLD TOWN EAGLE CONTRACTOR
06.2012 - Current

Elderly Caregiver

Mcdonald Employment Services
06.2005 - Current

GED -

TONGA HIGH SCHOOL
Polikapi Moungaloa