Polina Cheredova
Glendale,CA
Summary
Smooth and professional Secretary with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives. Excelled in enhancing client and patient loyalty through empathetic service and efficient problem-solving. Skilled in time management and verbal communication, significantly improving operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Caregiver Attendant
Marble Terrace RCFE
02.2024 - 07.2024
- Developed rapport with patient's relatives through active listening skills, leading to higher retention rates and positive feedback.
- Resolved patient's and patient's relatives complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as taking notes on calls, elaborate and answering inquiries.
- Proven ability to learn quickly and adapt to new situations.
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
Administrative Assistant/Secretary to the General Manager
Gynecology Clinic
06.2020 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer(patient) service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Bachelor of Science - Peace And Conflict Resolution Studies
University of The Humanities And Social Sciences
St. Petersburg06.2020
Skills
- Answering calls experience
- Office Administration
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Customer Relations
- File Organization
- Report Preparation
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Caregiver Attendant
Marble Terrace RCFE
02.2024 - 07.2024
Administrative Assistant/Secretary to the General Manager
Gynecology Clinic
06.2020 - 09.2022
Bachelor of Science - Peace And Conflict Resolution Studies
University of The Humanities And Social Sciences
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