Polina Iarmolenko

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. Greeted customers and escorted them to their tables. Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests. Managed reservations, waitlists, and special requests for large parties. Managed guest expectations by relaying information regarding hours, wait times and specials. Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests. Accommodated guests with children and special needs to promote comfortable dining experience.

• Performed opening and closing duties such as restocking supplies and cleaning up work area at end of shift.
• Followed health codes and safety regulations when handling food products.
• Greeted incoming patrons, offered menu advice and documented order details and special preferences.
• Received orders from customers and fulfilled them accurately.
• Prepared doughs, batters, fillings, icings and other bakery items according to recipes.
• Resolved customer complaints courteously and efficiently.