Polina Sluder
Asheville,NC
Summary
Proven team leader with a track record of enhancing customer satisfaction at Publix Grocery Store through exceptional service and strict adherence to food safety compliance. Skilled in knife handling and problem-solving, adept at maintaining cleanliness standards and fostering teamwork. Demonstrates adaptability and a results-driven approach, significantly improving department productivity.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Professional with strong background in customer service and administration, ready to excel in fitness environment. Known for effective communication, problem-solving, and adaptability. Skilled in managing schedules, handling inquiries, and maintaining welcoming atmosphere. Proven ability to collaborate with team members and contribute to achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Meat Department Clerk
Publix Grocery Store
06.2017 - 10.2024
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Followed proper safety, handling, and cross-contamination procedures.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
- Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
- Trained new staff members on proper sanitation procedures, cutting techniques, and customer service skills, resulting in an efficient and cohesive team environment.
- Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
- Utilized sharp knives and other cutting tools safely while maintaining a clean work area for optimal productivity.
- Consulted with customers to discuss available meats, different cuts and quality options.
Correctional Officer
Buncombe County Sheriff's Office
09.2016 - 01.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
Security Officer
Meritor Heavy Vehicle Systems, LLC
05.2015 - 09.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Front Desk
The Rush Fitness Center/Golds Gym
07.2014 - 09.2016
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
Education
Some Associates - Criminal Justice
Asheville Buncombe Technical College
Asheville, NC06.2016
Skills
- Customer service
- Knife handling
- Workplace safety
- Safety awareness
- Cleanliness standards
- Merchandise stocking
- Sanitation procedures
- Equipment operation
- Stock rotation
- Food safety compliance
- Equipment maintenance
- Temperature monitoring
- Surface cleaning
- Hospitality and accommodation
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Team player
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Cleaning
- Excellent communication
- Customer satisfaction
- Team leadership
- Adaptability and flexibility
- Guest service
Languages
Russian
Native or Bilingual
Timeline
Meat Department Clerk
Publix Grocery Store
06.2017 - 10.2024
Correctional Officer
Buncombe County Sheriff's Office
09.2016 - 01.2017
Security Officer
Meritor Heavy Vehicle Systems, LLC
05.2015 - 09.2016
Front Desk
The Rush Fitness Center/Golds Gym
07.2014 - 09.2016
Some Associates - Criminal Justice
Asheville Buncombe Technical College
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