Poline Mburu
Nairobi
Summary
Proven multitasker and customer service expert, I enhanced guest satisfaction at Sukim Restaurant by adeptly managing multiple tables and swiftly addressing concerns. Skilled in inventory management and safe food handling, my collaborative approach and effective time management consistently improved service efficiency and team dynamics.
Overview
6
6
years of professional experience
Work History
Waitress
Sukim Restaurant
11.2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Bartender
Kahama Hotel
09.2021 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Counselor
Kiandutu Health Center
05.2019 - 07.2021
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Education
Associate of Science - Counseling Psychology
THIKA School of Medical And Health Sciences
Nairobi05-2021
Associate of Science - Counseling Psychology
THIKA School of Medical And Health Sciences
Nairobi05-2019
High School Diploma -
St. Mary's MWEA Girls High School
MWEA-Kenya08-2017
Skills
- Customer service
- Strong multitasking
- Time management
- Inventory management
- Bar terminology
- Safe food handling
- Order delivery practices
- Service prioritization
Reading, Community work, socializing, touring
1. I like reading novels in my leisure time
2. I also participate in community services too
3. I like to meet new friends and socialize
4. I also love to travel to new places
Timeline
Waitress
Sukim Restaurant
11.2023 - Current
Bartender
Kahama Hotel
09.2021 - 10.2023
Counselor
Kiandutu Health Center
05.2019 - 07.2021
Associate of Science - Counseling Psychology
THIKA School of Medical And Health Sciences
Associate of Science - Counseling Psychology
THIKA School of Medical And Health Sciences
High School Diploma -
St. Mary's MWEA Girls High School
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