Summary
Overview
Work History
Education
Skills
Certification
Timeline
RELATED BUSINESS SKILLS
Generic

Polino L. Baker

Newark,United States

Summary

Experienced professional with over 20 years in business, specializing in office management, accounts receivable and accounts payable processing, customer service, and real estate management with a focus on property title research. Proficient in Microsoft Office, QuickBooks, and various in-house company software packages. Highly adaptable and skilled in diverse work environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Package Handler

Amazon Fulfillment Center
12.2021 - 08.2023
  • Pull customer orders to ready for shipment
  • Packer
  • Singles
  • Stow
  • Sorted and organized packages based on size, weight, and destination for optimal workflow.
  • Monitored inventory levels and reported discrepancies to maintain accurate stock records.
  • Conducted regular maintenance checks on equipment to ensure safe operating conditions.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

Administrator/Office Manager

JTK Express Transport
12.2013 - 07.2019
  • Managed operations and tracked driver mileage
  • Pulled loads and scheduled deliveries
  • Supervised office staff
  • Prepared payroll and entered new employee data into the system
  • General office duties such as ordering office supplies

Executives Administrative Account Reconciliation

ACS – State of Ohio Contractor
06.2007 - 02.2008
  • Special Processor: We processed the Child Support Payment per the provisions set forth by the State of Ohio.
  • Responsible for ensuring check accuracy, rejecting checks as necessary, and verifying daily bank deposit
  • Entering payments into the database while meeting daily posting goals
  • Processed correspondence between the County & Client
  • Handled payer/payee incoming calls regarding lost payments
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed and implemented strategic initiatives to improve service delivery across departments.
  • Guided staff in adopting new technologies and methodologies for enhanced productivity.
  • Analyzed performance metrics to identify trends and drive continuous improvement efforts.

Medical Claims Processor / Customer Service

Anthem BCBS of Ohio
07.2006 - 06.2007
  • Processed Medicare Crossover Claims
  • Worked EOB Claims
  • Answered inbound calls and billing inquiries
  • Claims Reviewer
  • Processed medical claims with high accuracy, ensuring compliance with regulatory standards.
  • Reviewed and analyzed claim submissions for completeness and adherence to policy guidelines.
  • Collaborated with healthcare providers to resolve discrepancies and expedite claims resolution.
  • Trained new staff on claim processing procedures and best practices for efficiency.

Support Team Associate

Macy's Springdale
12.2004 - 07.2005
  • Checked prices and posted new price changes for affected items
  • Updated Housewares prices in preparation for Sale Events
  • Inventory of Housewares and Men's Casuals
  • Change displays upon request of department heads
  • Updated new prices from the corporate office and made changes to the affected items within Housewares and Men's Casuals Departments

Executive Administrative Assistant

CBS Personnel Services
07.2003 - 12.2004
  • Express Title Service - Executive Administrative Assistant, Westchester, Ohio
  • Responsibilities include researching land title records, including contacting county records for title verification.
  • Assigned real estate agents to handle incoming requests for property abstracts
  • Contacted surveyors with abstract results
  • General office administration
  • Managed complex executive calendars, ensuring optimal scheduling of meetings and appointments.
  • Developed and maintained filing systems to ensure accurate documentation and easy retrieval of information.
  • Prepared detailed reports and presentations, facilitating informed decision-making during executive meetings.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Used software to coordinate meetings, appointments, and tasks senior executives.

Executive Administrative Assistant /Scheduling Specialist

Raymond Walter College
07.2000 - 07.2003
  • Developed grade tracking system for interim instructors
  • Posted student grades –
  • Promoted - Executive Assistant to Dean of Dental College
  • Complied student grades
  • Maintained test schedules and grading documentation for all Dental Department instructors
  • Maintain student schedule rotations in Dental Clinic and documented student test results
  • Scheduled patient X-Ray and Dental Cleanings

Education

Bachelor's Degree BS - Business Administration/Accounting

DeVry University
Columbus, Ohio
12.2011

Associate degree - Business Management

Columbus State Community College
Columbus, Ohio
07.1995

Skills

  • Real Estate
  • SCHEDULING – 20 years
  • Journal Entries
  • Balance Sheet Reconciliation
  • Human Resource
  • Multi-phone
  • Accounts Receivable
  • ADP Payroll Systems
  • Financial Report Writing
  • Account Reconciliation
  • DATA ENTRY
  • Quicken
  • Microsoft Word, Microsoft excel, PowerPoint, Publisher - 10 years
  • Clerical experience
  • Front Office
  • Bank Reconciliation
  • Bookkeeping
  • Project Management Software
  • QuickBooks
  • General Ledger Accounting
  • ACCOUNTING
  • General Ledger Reconciliation
  • Accounts Payable
  • Financial Statement Preparation

Certification

  • Anthem Insurance – Medical Claims Representative/Customer Service – WGS 2.0 ITS CUSTOMER
  • GOES 34625 Facilitator – Phil Weber Graduated 11/03/2006

Timeline

Package Handler

Amazon Fulfillment Center
12.2021 - 08.2023

Administrator/Office Manager

JTK Express Transport
12.2013 - 07.2019

Executives Administrative Account Reconciliation

ACS – State of Ohio Contractor
06.2007 - 02.2008

Medical Claims Processor / Customer Service

Anthem BCBS of Ohio
07.2006 - 06.2007

Support Team Associate

Macy's Springdale
12.2004 - 07.2005

Executive Administrative Assistant

CBS Personnel Services
07.2003 - 12.2004

Executive Administrative Assistant /Scheduling Specialist

Raymond Walter College
07.2000 - 07.2003

Associate degree - Business Management

Columbus State Community College

Bachelor's Degree BS - Business Administration/Accounting

DeVry University

RELATED BUSINESS SKILLS

During college, I focused on courses such as Managerial Accounting, Economic Development, Communications, and Project Management. I have knowledge of various software including Microsoft Word, Excel, PowerPoint, Access, Facets Processing, WGS 2.0 Windows Process System, Peachtree Processing System, Corel, and Quicken. My business skills include customer service, multi-phone line management, data entry, call center operations, and scheduling.

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Polino L. Baker