Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Polisia Peni

Salt Lake City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

The Bowen
02.2022 - 10.2022

Engage, support and collaborate with other members of the team, the company and the customers. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed.

Customer Service

Marriott International, Inc.
02.2019 - 10.2020

Assist members and guests with reservations. Helped members with profile information. Guiding members to which hotel best fits their needs. Signing up members promotions and mega bonuses.

Customer Service Associate

Discover
04.2017 - 03.2019

Obtaining client information by answering inbound calls, Review transactions, product services, and billing inquiries to nurture customer relationships, delivering great customer service by responding to concerts, regarding accounts in a fast paced, structured environment.

Customer Service

Kroger
06.2014 - 02.2015

Customer service representative. Answering inbound calls and providing excellent customer service while collecting on returned checks.

Fulltime Mom and Student

Fulltime Mom And Student
01.2007 - 05.2014

Full time mom and student at Salt Lake Community College.

Customer Service

Convergys
08.2004 - 01.2007

Service customers and clients by setting up new accounts. Research billing issues and provide resolution to outstanding exceptions.

Customer Service Representative

AT&T Broadband
08.1996 - 07.2002

Assist customers with creating new accounts. Responsible for irate customers and clients. Dispatch for technical out on the field.

Customer Service Associate

Packard Bell NEC
06.1995 - 08.1996

Providing technical support to our customers and clients. Responsible for setting up client accounts and delivering customer satisfaction.

Education

High School Diploma -

Great Basing High
Clearfield, UT
06.1995

Skills

  • Service Standard Compliance
  • Recordkeeping Strengths
  • Executive Management Support
  • Sales Expertise

Languages

Tonga
Native or Bilingual

Timeline

Customer Service Representative

The Bowen
02.2022 - 10.2022

Customer Service

Marriott International, Inc.
02.2019 - 10.2020

Customer Service Associate

Discover
04.2017 - 03.2019

Customer Service

Kroger
06.2014 - 02.2015

Fulltime Mom and Student

Fulltime Mom And Student
01.2007 - 05.2014

Customer Service

Convergys
08.2004 - 01.2007

Customer Service Representative

AT&T Broadband
08.1996 - 07.2002

Customer Service Associate

Packard Bell NEC
06.1995 - 08.1996

High School Diploma -

Great Basing High
Polisia Peni