Pollard J. Jackson
Bear,DE
Summary
Maintain daily payroll for a 24/7 facility
Record all deposits collected by collectors, received by ez-pass and vaults daily
Record and track all patron overcharges, collector shortages/overages and convoys
Reconcile all revenue received at plaza for auditing purposes
Record and monitor employee accruals, FMLA and parental leave
Accurately complete all reports forms and spreadsheets
Utilize proper filing and recordkeeping methods and techniques with accuracy
Place all orders for janitorial supplies, safety equipment, ban deposit books, collector cash/coin bags, bank transfer cash/coin bags, employee uniforms, office supplies and any other items needed for plaza operation
Communicate with human resources regarding employee direct deposit, FMLA eligibility/request, state/federal tax withholdings, payroll discrepancies, W2's, stop payments, benefits, employees with short term disability and paid parental leave
Investigate and communicate with cash vault services and M & T Bank personnel regarding missing deposits, overages or duplicates
Communicate with various vendors for repairs and services to plaza
Overview
37
37
years of professional experience
Work History
Administrative Specialist 1
DELDOT/DMV-Tolls-Biddles Toll Plaza
05.2020 - Current
- Streamlined office processes by implementing efficient document management and filing systems.
- Managed schedules, appointments, contact vendors and order all supplies for plaza.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Boosted employee morale by planning team-building activities.
- Participated on interview panel for open positions at plaza.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing budget constraints.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Collaborated closely with human resources personnel to ensure timely processing of employee benefits, payroll, FMLA request, direct deposit, W2, Federal and tate Withholdings and employee record updates.
- Resolved employee concerns efficiently to promote satisfaction and loyalty.
- Answered phone calls and responded to inquiries from employees, vendors and other external contacts.
- Collaborated in timely processing of billing and accounts receivables.
- Liaised between employees and human resources and maintained effective lines of communication.
Operations Support Specialist - EZ-Pass
DELDOT/DMV-Tolls- Biddles Toll Plaza
06.2016 - 05.2020
- Making sure policies and procedures and reviewed with customers.
- Maintaining an accurate accounting of payments made to customer accounts (CAMS and MVALS).
- Communicating to management staff of any procedural changes to EZ-Pass and DMV.
- Enhanced customer satisfaction by resolving issues promptly and providing detailed communication throughout the resolution process.
- Created tracking spreadsheets for easy reference during internal audits.
- Completed all deposits of revenue transactions daily (proof out).
Toll Collector
DELDOT/DMV-Tolls-Biddles Toll Plaza
12.2015 - 06.2016
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with accuracy and took care to check bills for fraud.
- Conducted shift deposits at end of shift.
Managing Vice President-Head of Community Programs
Capital One Community Home Loans
12.1986 - 03.2015
- Oversaw the processing of Conventional (FR, AJR), Government (FHA, VA) home loans for Community Home Loan Division.
- Led a high-performing team of employees to achieve targets consistently, fostering a culture of collaboration, trust and innovation.
- Organized impactful networking events connecting community members with valuable resources and opportunities (First time Home Buyers Classes).
- Managed budgets for department.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
MBA - Business Economics
Lousiana State University
Baton Rouge, LA05.1991
Bachelor of Science - Business Administration
Jackson State University
Jackson, MS12.1986
High School Diploma -
Lanier High School
Jackson, MS01.1983
Skills
- Confidential Document Control
- Spreadsheet Creation
- Account Reconciliation
- Multitasking
- Microsoft Excel
- Payroll Administration
- Recordkeeping
- Inventory Control
- Time Management
- Problem Solving
- Confidentiality Maintenance
- Vendor Management
Accomplishments
DMV Manager in Training Program 2024
Exceeds Expectations Performance Review 2022 & 2023
Kindness Matters Recipient 2023
Women in Leadership Class 2022
Star Service Award 2007-2012
Leadership Award 1998-2001
Timeline
Administrative Specialist 1
DELDOT/DMV-Tolls-Biddles Toll Plaza
05.2020 - Current
Operations Support Specialist - EZ-Pass
DELDOT/DMV-Tolls- Biddles Toll Plaza
06.2016 - 05.2020
Toll Collector
DELDOT/DMV-Tolls-Biddles Toll Plaza
12.2015 - 06.2016
Managing Vice President-Head of Community Programs
Capital One Community Home Loans
12.1986 - 03.2015
MBA - Business Economics
Lousiana State University
Bachelor of Science - Business Administration
Jackson State University
High School Diploma -
Lanier High School
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