FOTINI ALATZAS
Nottingham,MD
Summary
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Argos Food Services
09.2018 - Current
- Managed inventory to meet customer needs
- Recommended purchases
- Initiates procurement of purchases and the scheduling distribution
- Conducts research or investigations of inventory discrepancies
- Examines Inventory Report prior to processing orders
- Experience assisting with supply operations and/or supply management
- Recommends changes or solutions to problems
- Experience receiving, storing, and working with issuing systems
- Establish stock levels for individual items on a selective basis
- Adjust work processes to increase efficiency
- Reviews contracts and updates inventory requirements base on usage and consumption rate of customers
- Assists with ordering inventory
- Determines contractor's effectiveness and conformance to contractual requirements
- Oversees what is being done to government property by the contractor or the contractor's employees and addresses any evidence of failures by the contractor to perform in accordance with the special conditions and technical specifications of the contract
- Examines such records as receipts, inventories, purchases, and other administrative documents to verify the propriety of contractor transactions, charges, and timeliness of service
- Serves as the primary source of information to the contactor in determining fees and evaluating costs incurred
- Performs other duties as assigned
- Knowledge in identifying problem areas, recommending corrective actions, providing technical data, and developing reports on quality level achieved
- Knowledge of administrative regulations and operating procedures for food service plus skill in applying fact-finding and investigative techniques to gather clear-cut factual evidence of administrative waste and abuse or compliance with regulations as well as the ability to interpret contract specifications, terms, and conditions
- Maintain effective working relationships between contractors, clients and management
- Examines records, receipts, inventories, purchases, and other administrative documents of the contractor
- Monitors spending to ensure expenditures remain within budge
- Plan for and purchase food for daily operation
- Maintain required record including food production, inventory, income/expense, meal counts and personal record
- Operated POS.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Created and reviewed invoices to confirm accuracy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Waitress
Olive Garden
05.2015 - 08.2018
- Take orders from and serve food and beverages to patrons
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
- Answer questions about the menu and make recommendations when appropriate or requested
- Prepare appetizers, salads, and cold dishes
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers
- Communicate with kitchen staff directly and via computers
- Cleaned and polished furniture, shelves, walls, and equipment
- Cleaned tables, removed dirty dishes, and replaced table linens
- Replenished clean linens, glassware, silverware, and dishes.
Hostess
Chili's
02.2014 - 04.2015
- Checks with Manager for assigned dining room station and work duties
- Provide warm, professional, and knowledgeable service to all guests
- Make suggestions and answer questions regarding food, beverages, and service
- Practice salesmanship to enhance the dining experience without allowing guests to over order
- Take and process guests' food and beverage orders using POS system
- Ensure all food and beverages are served promptly
- Observe restaurant diners to ensure that guests are satisfied: immediately recognize and respond to any guest needs and/or requests
- Correctly present the guest check and process payment for all food and beverages sold
- Practice teamwork by assisting fellow employees as needed
- Correctly complete all closing, sidework and checkout duties in a timely manner
- Performs all other duties as assigned.
Education
Associates in Human Resources -
Bryant & Stratton Online College
10.2023
Perry Hall High School
Baltimore, MD05.2014
Skills
- Staffing Coordination
- Training and Mentoring
- Handling Escalations
- Account Management
- Schedule Coordination
- Quality Assurance
- Customer Relations
- Product Knowledge
- Customer-Focused
Qualification Highlights
- Meets deadlines and works well under pressure
- Uses discretion and understands the need for confidentiality
- Effective oral and written communication
- Commended for strong work ethics, good problem solving skills, and enthusiasm
- Flexibility & Organization
- Hardworking and attention to the smallest of details
- Professional conduct, customer service oriented and a strong team player
- Outstanding organizational and communication skills
- Proven ability to work well under minimal supervision
- Ability to perform basic mathematical functions
- Proficient in Microsoft Office applications
References
- Melissa Pitts, Budget Analyst, Department of Defense, 410-622-2112
- Nellie Krastel, Pharmacist, Walgreens, 443-823-3784
Timeline
Customer Service Manager
Argos Food Services
09.2018 - Current
Waitress
Olive Garden
05.2015 - 08.2018
Hostess
Chili's
02.2014 - 04.2015
Associates in Human Resources -
Bryant & Stratton Online College
Perry Hall High School
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