Polly Cruse
Franklin,USA
Summary
Dedicated servant leader, willing to do what it takes to make the business successful.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Walgreens
07.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Patient Care Technician
Davita
12.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity.
- Maintained clean and safe environment to promote patient safety and comfort.
Beauty Advisor
Sally Beauty
05.2024 - 10.2024
- Provide customer support in selecting the best products to fulfill their needs
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Stock Team Lead
Walmart
05.2021 - 10.2023
- Mange logistics through processing nightly freight
- Leads 20+ associates each night through training, mentoring and development to ensure business goal were achieved each night
- Performed interviews for new hires
- Set expectations and hold accountability for short comings
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
Beauty Advisor
Sally's Beauty Suppy
05.2021 - 03.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
Store Manager
Variety Wholesalers
08.2021 - 10.2021
- Was brought un to 'fix' the store with every thing from operations to merchandising
- When the time came for the job offer to be completed for the store manager position, variety wholesale did not meet the required pay for me to take the position
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Stock Team Lead
Walmart
10.2020 - 07.2021
- Lead overnight operations, through receiving, sorting and merchandising freight
- Train, teach, and develop associates to one best way standards through daily mentoring and follow up
- Provide feedback on performance as well as hold accountability as needed
Cap 1 fresh supervisor
Walmart
02.2020 - 07.2021
- Responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks
- Schedule employees, delegate daily assignments, implement promotional campaigns, track inventories, analyze and report sales data, and coordinate merchandise shipments
- Carry out disciplinary actions when necessary and serve as primary enforcers of loss prevention tactics
Assistant Store Manager of Operations
Lowe's
10.2018 - 02.2020
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Walmart
05.2016 - 10.2018
- Manage multi million dollar full retail facility operations from staffing to quarterly plans to ensure that the business is profitable
- Over see, teach and train 250+ associates daily
- Monitor and control shrink metrics to ensure shrink targets are maintained
- Assumes responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks
- Process payroll, schedule employees, delegate daily assignments, implement promotional campaigns, track inventories, analyze and report sales data, and coordinate merchandise shipments
- Carry out disciplinary actions when necessary and serve as primary enforcers of loss prevention tactics
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Reducing shrink $214K YOY first inventory in store.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly. reducing turnover by more than 20%.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Due to multiple family medical issues, I had to step away from my career with Walmart in order to establish employment closer to my home.
CO /Shift Manager
Walmart
01.2012 - 01.2016
- Worked directly under the facility manager, maintaining facility processes in the absence of facility manager.
- Responsible for specific side of the business to ensure success and profits
- Maintaining associate relations, keeping an open door, and an open mind
- Assumes responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks
- Schedule employees, delegate daily assignments, implement promotional campaigns, track inventories, analyze and report sales data, and coordinate merchandise shipmentserve as primary enforcer of loss prevention tactics
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Participated in the women in leadership program conducted by Kate Mora, Division VP Walmart inc.
- Fresh area Subject Matter Expert, conducting hands on teaching and training with both hourly and salary associates to ensure safe and proper operations of the food side of the business
- Serve safe certified
Assistant Manager
Wal-Mart
09.2010 - 07.2012
- Responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks
- Schedule employees, delegate daily assignments, implement promotional campaigns, track inventories, analyze and report sales data, and coordinate merchandise shipments
- Carry out disciplinary actions when necessary and serve as primary enforcers of loss prevention tactics
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Hourly associate
Walmart
01.2001 - 01.2010
- Was hired for temporary holiday employment
- Have held multiple hourly positions within the facility including but not limited to, sales coordinator, receiving coordinator, Dept manager over multiple depts and zone manager
Education
High school or equivalent -
Richlands High School
Richlands, NCSkills
- Retail Management
- Team motivation
- Opening and closing procedures
- Accurate money handling
- Schedule oversight
- Training and mentoring
- Inventory controls
- Performance reviewing
- Cost reduction and containment
- Budgeting and forecasting
- Problem-solving abilities
- Multitasking
- Operational Efficiency
- Delegation skills
- Team building
- Safety Protocols
- Risk Assessment
- Strategic Planning
- Crisis Management
- Root Cause Analysis
- Cost-reduction strategies
- Financial and cash flow analyses
- Financial records oversight
- Scheduling expertise
- Policy administration
- Inventory Control
Certification
- CPR Certification
- AED Certification
- Serve Safe Certification
Additional Information
Women in leadership participant, Compliance and regulation champion for market 294.
Personal Information
Authorized To Work: US
Accomplishments
- Consistent shrink reduction YOY through correct process engagement and execution. Year 1 reducing shrink more than $214K YOY, from a 1.32$shrink to a 1.08. Consistant reduction each tear to follow.
- Mentored and developed multiple hourly and salary associates to reach career goals .
- proficient in microsoft word, exel , and powerpoint.
- proficient in P&L and metric analysis to identify potential short comings and coarse correct to reach targeted goals.
Timeline
Shift Lead Manager
Walgreens
07.2024 - Current
Beauty Advisor
Sally Beauty
05.2024 - 10.2024
Patient Care Technician
Davita
12.2023 - Current
Store Manager
Variety Wholesalers
08.2021 - 10.2021
Stock Team Lead
Walmart
05.2021 - 10.2023
Beauty Advisor
Sally's Beauty Suppy
05.2021 - 03.2022
Stock Team Lead
Walmart
10.2020 - 07.2021
Cap 1 fresh supervisor
Walmart
02.2020 - 07.2021
Assistant Store Manager of Operations
Lowe's
10.2018 - 02.2020
Store Manager
Walmart
05.2016 - 10.2018
CO /Shift Manager
Walmart
01.2012 - 01.2016
Assistant Manager
Wal-Mart
09.2010 - 07.2012
Hourly associate
Walmart
01.2001 - 01.2010
High school or equivalent -
Richlands High School
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