Polly Douglass
Rock Hill,SC
Summary
Field Supervisor with U.S. Census Bureau, specializing in operational optimization and team performance enhancement. Demonstrated expertise in quality control, ensuring data entry compliance and accuracy. Strong problem-solving skills combined with effective communication abilities. Experienced in customer service and administrative tasks, including clerical support and public interaction, with proficiency in data entry and database management.
Overview
11
11
years of professional experience
Work History
Field Supervisor
U.S. Census Bureau, U.S. Department Of Commerce
Atlanta, Georgia
04.2022 - 04.2025
- Supervised field operations for data collection and accuracy assurance.
- Trained and guided staff on census procedures and data entry methods.
- Maintained accurate records of employees' hours and mileage, as well as approving and submitting leave requests, and employee payroll.
- Created work schedules and assignments.
- Evaluated yearly team performance, providing feedback and recommendations for improvement.
- Enforced compliance with local and federal laws regarding the confidentiality of data collected.
- Reviewed submitted data for consistency and adherence to guidelines.
- Facilitated communication between field teams and central office personnel.
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
Atlanta, Georgia
04.2014 - 03.2022
- Developed relationships with all stakeholders and customers.
- Maintained accurate records of all customer data with the highest degree of confidentiality, as required by law.
- Resolved customer service issues quickly and efficiently while maintaining positive relationships.
- Worked closely with supervisors and colleagues in order to ensure the accurate completion of all tasks within the set time frame.
- All assignments were finished on time, and I often helped the rest of the team with the remaining assignments.
Education
Certificate -
Medical Billing And Coding
Raleigh, NC06-2003
GED -
Hemlock High School
Hemlock, MI06-1986
Skills
- Data collection and analysis
- Employee training and development
- Compliance management
- Customer relationship management
- Employee performance evaluation
- Effective communication
- Conflict resolution
- Time management
- Problem solving
- Payroll administration
- Documentation and reporting
- Cost reduction strategies
- Experience in leadership
Timeline
Field Supervisor
U.S. Census Bureau, U.S. Department Of Commerce
04.2022 - 04.2025
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
04.2014 - 03.2022
Certificate -
Medical Billing And Coding
GED -
Hemlock High School
Similar Profiles
Olivia SuttonOlivia Sutton
Survey Statistician at U.S. Census Bureau, U.S. Department Of CommerceSurvey Statistician at U.S. Census Bureau, U.S. Department Of Commerce
Ladell StallworthLadell Stallworth
U.S. Census Enumerator at U.S. Census Bureau, U.S. Department Of CommerceU.S. Census Enumerator at U.S. Census Bureau, U.S. Department Of Commerce
Jennifer BakerJennifer Baker
Census Enumerator at U.S. Census Bureau, U.S. Department Of CommerceCensus Enumerator at U.S. Census Bureau, U.S. Department Of Commerce
Michael MarshallMichael Marshall
Owner/Project Manager at Sacred Rest Memorial CleaningOwner/Project Manager at Sacred Rest Memorial Cleaning
Imani LyleImani Lyle
Online Student Success Coordinator | Tutor at Not Yet Tutoring OnlineOnline Student Success Coordinator | Tutor at Not Yet Tutoring Online