Polly Foster

• Created and supported the implementation of the organization’s policies and procedures
• Developed a strong team environment with collaboration, cooperation, and a culture of continuous quality improvement
• Worked closely with the program director and director of compliance, in a variety of areas including, but not limited to, compliance with federal and state regulations, performance improvement initiatives, productivity goals, quality client care, customer service, operational improvement initiatives, census growth, and best practices for enhancement
• Responsible for defining and implementing standards/procedures for ensuring optimal client experience
• Responsible for assisting in directing and overseeing operational needs of the clinics
• Arranged and supervised cleaning and maintenance services
• Oversaw and supported all administrative duties in the clinics and ensured smooth operation of both
• Managed supplies inventory for all departments and placed orders as needed
• Coordinated all IT needs
• Oversaw all needs in the successful opening of second Front Range clinic, including and not limited to finding and contracting all third-party vendors for cleaning, signage, parking, and general maintenance
• Responsible for coordinating meetings with vendors to complete work on-site.

• Enhanced the client experience through intuitive service and first-class image and presence
• Delivered client satisfaction and ensured the APN facility and resources were fulfilling and maintaining standards from sense of arrival to completion of programming
• Daily responsibilities included and were not limited to: managing all Front Desk functions, with emphasis on client interaction and problem-solving; client reservations and room assignments; ensure transportation calendar is up to date and accurate; assign vehicles to drivers based on trips; maintain driver’s logs; vehicle inspection; scheduling and booking of weekly activities for outings; promoting and booking Wellness Center services
• Managed the Marketplace by billing for items sold; performed weekly inventory checks to maintain par list.

• Greeted and assisted customers with design ideas and purchases of home furnishings
• Assisted designers with projects related to design and decorating
• Operated POS system for sales and Purchase Orders
• Used Microsoft Office for quoting jobs and customer communications
• Merchandised displays of accessories and furniture
• Received and entered products in POS system
• Inventory management.

• Assisted the Director of Fitness & Wellness with daily operations of the Fitness Centre
• Conducted the Youth Sports Program
• Programmed exercise classes, and performed Fitness Centre and Front Desk duties, including but not limited to holiday activities, golf cart licensing, fitness clinics, etc
• Instrumental in creating a new POS & scheduling system to streamline club and fitness operating systems
• Offered genuine hospitality while providing a consistent high level of customer service to the Windsor Membership and their Guests
• Created a friendly, positive, and safe environment for Members and Guests
• Ensured Fitness Centre protocol for cleaning and disinfecting of building and equipment
• Coordinated schedules for personal training, Pilates, and fitness classes
• Ensured that all classes, services, and retail were properly charged through the POS system
• Maintained par levels of fitness supplies and inventory
• Provided staff scheduling, and enforced staff compliance with COVID protocols, as well as ensured positive member interaction standards
• Staff payroll submission to Director.

Personal Trainer: ACE Certified Personal Trainer for a 58,000 square foot facility in Vero Beach, Florida. Worked with clients of all ages to design and put into practice healthy fitness routines. Kept clients on track and working through challenges. Membership Sales: gave tours of the facility and explained membership options to prospective members. This position also performed Front Desk duties when needed. Kids Sports Camp Counselor: Worked with children of varying age, interest, skill, and developmental levels. Led children safely through a variety of camp activities. Collaborated with other camp counselors to design fun and enriching learning activities for campers.

• Supervised a team of five pool and beach attendants in the daily operations of the hotel beach and pool areas
• Elevated the guest’s experience and anticipated their every need
• Duties included, but not limited to: providing towels, chair and umbrella set-ups, answering questions about the ongoing renovation, educating on beach replenishment, providing an executive chef curated amenity every day, weekend wine hour, etc
• Anticipated the teams’ needs to ensure an exceptional level of customer service; efficient and open communication was key
• This role was the communication hub between the Pool & Beach department and the F&B, Front Desk and Housekeeping departments.

• Managed a team of five to seven fitness attendants and five fitness/yoga instructors at a very high-end athletic center in a private community in Vail, Colorado
• Emphasis was placed on meeting the discerning homeowner’s and member’s wants and needs through impeccable customer service
• Consistent, positive, and transparent communication with staff, off-site management, and members & homeowners
• Main duties included: greeting homeowners and members on arrival; answering questions and helping with equipment set up; maintenance of machines, pool and hot tub; keeping a clean, safe and organized environment for the homeowners & members; facilitated social activities for the members: Pickleball and hiking in the summer, and ice skating in the winter; hiring staff that would uphold the high standards that the company, community and manager had set forth, as well as be able to continually elevate the homeowner/guest experience
• Scheduled visits with third party vendors to maintain the equipment and pool/hot tub
• Maintaining inventory, budgeting
• Managed staff schedules and payroll.

• Responsible for the daily operations of a busy vein clinic
• Warmly welcomed patients as they arrived, and made sure to clearly explain their procedures so that any anxieties or concerns were alleviated
• Helped facilitate patient paperwork and appointment flow
• Ensured that the ultrasound tech, medical assistant, and the provider all had what they needed to be efficient in their daily operations
• Budgeted for clinic items and expenses, and ordered clinical and non-clinical supplies
• Assisted patients with insurance and billing processes
• Daily procedure and general appointment scheduling
• Produced Excel spreadsheets related to billing, scheduling, clinic flow, payroll, AP & AR
• Assisted the provider with procedures when medical assistant was absent
• Monitored website for any patient portal issues.

• Distributed uniforms to all mountain departments at Beaver Creek, as well as corporate pieces for all U.S Vail Resorts mountains
• Facilitated uniform exchanges
• Set up laundry services for all uniform pieces at the end of the season. Assessed uniforms for needed repair
• Built corporate uniform orders on vendor website
• Created a “retail” pop-up uniform shop in the Fall and Spring so that our “customers” could come in and “shop” for their uniforms for the season
• Coached employees through day-to-day work and complex problems
• Provided primary customer support for internal and external customers.

• Helped parents register their children
• Checked that each child was equipped for their day
• Aided the instructors in readying their classes for their outdoor lessons
• Helped kids with their skis
• Resolved parent concerns with diplomatic and courteous communication.

• Owned and operated an outdoor, small-group personal training business
• Helped design and maintain business website
• Updated schedule through website
• Managed day-to-day business operations
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs
• Trained clients during strength training, cardio vascular exercise, and stretching
• Motivated clients to stay on track with fitness goals with a positive and friendly approach
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

• Helped families book ski lessons for their children, both private and group
• High level of customer service expected at all times
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Taught indoor lessons on safety, balance, aspects of skiing, learning how to get along with others
• Taught children balance on snow, controlling their skis down a slope, riding a chairlift
• Conducted parent conferences at end of day
• Worked cooperatively with other instructors, administrators, and parents to help children reach objectives
• Incorporated multiple types of teaching strategies on snow
• Supported children’s physical, mental, and social development using different games and activities.

• Trained and certified in one-on-one fitness training for members, hotel guests, and member-guests
• Responsibilities also included: spin instructor, spin program supervisor, fitness floor attendant, triathlon coach, retail merchandiser for fitness shop
• Designed specific workout systems for individual clients based on ability
• Maintained up-to-date knowledge of fitness training methods to inform approach
• Promoted safe and inclusive environment for club clients and members
• Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels
• Collaborated with other fitness professionals to develop and implement new programs
• Promoted fitness classes to boost gym attendance.