Polly Hernandez
Ash Flat,AR
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Machine Operator
Ambassador
Batesville, AR
07.2023 - Current
- Set up and operate machine tools to produce precision parts and instruments.
- Record production information such as quantities produced and materials used on daily logs.
- Promoted efficient operation of production processes through careful control system monitoring
- We adjusted machine settings according to production requirements.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Housekeeping Supervisor
Hyatt Place
Richmond, VA
01.2023 - 07.2023
- Reviewed employee performance and devised improvement plan to achieve goals.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Swept and damp-mopped private stairways and hallways..
- Established and enforced procedures and work standards, promoting team performance and safety.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Reported damage or theft of hotel property to management.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded promptly to maintenance requests from guests or staff members.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Explained goals and expectations required of trainees.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Communicated with maintenance team on damages to repair.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Practiced safe work habits and wore protective safety equipment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Created and implemented daily cleaning schedules for staff members.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Warehouse Worker
Rahsad
Richmond, VA
10.2022 - 01.2023
- Sorted orders based on customer specifications for shipping purposes.
- Maintained stock levels in accordance with company policies.
- Counted the number of boxes or units in loading docks to confirm proper completion of work orders.
- I reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Packed boxes and stock using organizational guidelines.
- Assembled orders according to customer requests.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
Housekeeping Supervisor
Hoilday Inn & Express
Fort Gregg-Adams, VA
07.2021 - 10.2022
- Reviewed employee performance and devised improvement plan to achieve goals.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Verified each completed room against standard plans to maintain consistency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Communicated with maintenance team on damages to repair.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Machine Operator
Tyson Foods
Kansas City, KS
09.2020 - 05.2021
- Record production information such as quantities produced and materials used on daily logs.
- Set up and operate machine tools to produce precision parts and instruments.
- Promoted efficient operation of production processes through careful control system monitoring
- Monitored process units and quality control testing performance for plant processes and water quality sampling.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Comply with company policies regarding quality control procedures.
- Observe machine operations to detect any problems or defects in the finished product.
- Inspect finished workpieces to ensure conformance with specifications.
- Keep detailed reports of maintenance activities performed on machinery.
E-Commerce Personal Shopper
AAFES
Fort Leavenwoth, KS
06.2017 - 09.2020
- Contacted customers about potential service upgrades, new services, and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Followed standard infection control protocols to avoid illness or contamination.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Consulted with the team caring for patients to evaluate needs and plan for healthcare services.
- Consulted with team caring for patient to evaluate needs and plan for healthcare services.
- Completed pickup and shopping orders for customers within local area.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Suggested additional items such as jewelry, scarves, belts or other accessories to complete a look.
- Assisted teammates with daily tasks during peak periods.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
Personal Care Assistant
White River Medical Center
Batesville, Ar.
04.2016 - 04.2017
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Leader
Conagra Brands
Batesville, Ar.
10.1996 - 07.2015
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Examined completed work to detect defects and verify conformance to specifications.
- Streamlined workflow processes, reducing project completion times.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented quality control measures, significantly reducing error rates.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Assessed team performance against established goals and objectives.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Monitored production processes for conformance with quality standards.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Noted changes during testing in project documentation.
- Selected samples for use as test models.
- Maintained accurate records of all testing activities performed during shift operations.
- Adjusted oven controls to regulate temperature, speed and other factors as required.
- Stored raw materials properly according to company guidelines.
- Participated in regular safety drills and training sessions to enhance emergency preparedness.
- Completed regular equipment inspections to assess safety and operability of each part.
- Ensured that work area was kept clean at all times.
- Communicated effectively with supervisors regarding any issues that arose during production runs.
- Set flows, temperatures and belt speeds for efficient, high-quality production.
- Inspected finished products for defects prior to packaging and shipment.
- Monitored production process to ensure quality standards were met.
- Followed regulations to maintain proper storage of chemicals.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Performed daily maintenance checks on equipment used in the sanitation process.
- Monitored inventory levels of cleaning supplies and equipment, placing orders as needed.
- Developed and implemented sanitation protocols for facility.
- Assisted in developing and implementing quality control systems related to food safety and sanitation processes.
- Trained, supervised and evaluated sanitation staff performance.
- Conducted regular inspections of work areas to identify potential health or safety hazards.
- Maintained up-to-date knowledge of applicable laws, regulations, industry standards, trends related to food safety and sanitation.
- Identified opportunities for improvement in existing cleaning processes.
- Completed routine maintenance checks, notifying management of needed repairs.
- Notified managers of repair needs or additions to building operating systems.
- Followed safety processes for all manual and electric cleaning equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Education
Basic EMT
University of Arkansas Community College
Batesville, AR05-2016
Skills
- Specification compliance
- Production preparation
- Operational control
- Equipment monitoring
- Breakdown troubleshooting
- Order reading
- Manufacturing
- Computer skills
- Assembly and production
- Equipment inspection
- Quality control
- Changeover procedure knowledge
- Good communication
- Start up procedures
- Check processing
- Drawer management
- Order coordination
- Issue escalation
- Basic math
- Attention to detail
- Guest services
- Customer service excellence
- Department operations
- Inventory control
- Customer complaint resolution
- Customer relations
- Training material updates
- Staffing oversight
- Email etiquette
- Team training and development
- Recruitment and hiring
- Incidents management
- Coaching
- Team building
- Influencing others
- Relationship building
- Team leadership
Timeline
Machine Operator
Ambassador
07.2023 - Current
Housekeeping Supervisor
Hyatt Place
01.2023 - 07.2023
Warehouse Worker
Rahsad
10.2022 - 01.2023
Housekeeping Supervisor
Hoilday Inn & Express
07.2021 - 10.2022
Machine Operator
Tyson Foods
09.2020 - 05.2021
E-Commerce Personal Shopper
AAFES
06.2017 - 09.2020
Personal Care Assistant
White River Medical Center
04.2016 - 04.2017
Leader
Conagra Brands
10.1996 - 07.2015
Basic EMT
University of Arkansas Community College
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